Summary
Overview
Work History
Education
Skills
Socialactivities - Hobbies
Name
Telephone
Educationandtraining - Othercourses
Personal Information
Timeline
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N G U Y E N T H I M I N H N G U Y E T

Hanoi

Summary

Experienced operational manager in the food and beverage industry with a proven track record of success. Skilled in supervising branch staff, implementing effective sales strategies, and maintaining exceptional customer service. Strong background in leadership and management, focusing on optimizing workflow efficiencies and cultivating a motivated team. Dedicated to achieving sales goals and delivering an outstanding tea experience. Expertise in the food and beverage sector makes me an ideal candidate for the Branch Management position at your esteemed organization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Executive Logistic and customer service

WIPRO CONSUMER CARE VIETNAM CO., LTD
05.2005 - Current
  • Control and manage inbound and outbound activities in warehouse
  • Manage warehouse costs correctly, not exceeding budget
  • And control transportation costs
  • Daily contact with customers for excellent service & fulfill all demands of related internal teams
  • Resolve complaints from customer about product quality, late delivery
  • Minimized costs by working and negotiating with multiple suppliers
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards
  • Implemented improved training procedures to better develop new personnel
  • Assist in planning incentive programs to maximize employee performance
  • Monitored maintenance scheduling and reported maintenance team information to management
  • Worked effectively in fast-paced environments.

Part time Supervisor

Camel Coffee Hanoi
05.2021 - 08.2023
  • Making sure that staff is following through instructions on tea brewing
  • Making sure that day to day task is being done properly and efficiently
  • Making sure that the staff Rota is being checked and that there are enough staff on each day of the week
  • Reporting back to head management on weekly basis on store performance

Evening Shift Assistant Manager

Maison Sen Buffet
01.2018 - 03.2020
  • Making sure that food supply is delivered on time
  • Making sure that stock is checked and ordered
  • Checking if the food is being used efficiently
  • Making sure all area of restaurant is clean and neat
  • Check staff Rota and do it weekly
  • Dealing with customer complaint and suggestions
  • Checking to make sure hygiene and work area is at a satisfactory level

Education

Skills

  • Words
  • Excel
  • PowerPoint
  • Windows
  • Access
  • Good command of English
  • Ability to handle enquiries
  • Good dealing with customers
  • Ability to work independently under high pressure
  • Team work spirit

Team Collaboration

Customer Relationship Management

Complaint Handling

Socialactivities - Hobbies

  • Cooking
  • Traveling
  • Music
  • Social gatherings
  • Singing

Name

THIMINH, NGUYET

Telephone

038 366 3366

Educationandtraining - Othercourses

  • Communication Skills
  • Training Skills
  • Customer Services Skills
  • Problem Solving & Decision Making
  • Supervisory Skills

Personal Information

  • Date of Birth: 09/13/82
  • Gender: Female
  • Nationality: Vietnamese

Timeline

Part time Supervisor

Camel Coffee Hanoi
05.2021 - 08.2023

Evening Shift Assistant Manager

Maison Sen Buffet
01.2018 - 03.2020

Executive Logistic and customer service

WIPRO CONSUMER CARE VIETNAM CO., LTD
05.2005 - Current

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