KABILESH SHANMUGAM

• Managed and monitored 380 nodes for performance and uptime using SolarWinds.
• Configured and maintained Elastic Search alerts to identify and resolve performance issues.
• Monitored and responded to security threats using DarkTrace, Nessus and CrowdStrike.
• Provided Linux and Windows support, including installation, patching, and troubleshooting.
• Improved monitoring and alerting processes, reduced downtime, and created Jira tickets for incident management.

CLIENT 1: General Electric

Domain: Steam Turbine | Architecture: Monolithic (3-Tier)

• Supported and maintained a 3-tier application hosted on AWS (EC2, VPC, IAM, S3, ELB, Auto Scaling, CloudFormation, Route 53).
• Worked with CI/CD pipelines using Git, GitHub, and Jenkins for build and deployment support.
• Assisted DevOps team with Terraform-based infrastructure changes and followed IaC workflows.
• Monitored applications using Amazon CloudWatch, Prometheus, and Grafana.
• Handled incident troubleshooting and basic performance issues to ensure availability.

CLIENT 2: GoConqr

Domain: Education | Architecture: Microservices

• Supported and managed AWS infrastructure using EC2, S3, RDS and Load Balancers.
• Monitored and supported CI/CD pipelines built using Jenkins with application packaging via Maven.
• Worked on Docker for containerizing applications, and assisted with basic Kubernetes pod operations during application issues.
• Assisted with Terraform-based provisioning following IaC practices.
• Used SonarQube, Prometheus, Grafana, Alertmanager, and SNS for monitoring, code quality, and alerting.

Support Provided:

• Installed, configured, and troubleshot Windows & Linux OS, MS Office and applications.
• Performed basic networking tasks including IP configuration, DNS, DHCP, LAN troubleshooting, and cable crimping.
• Deployed OS images and managed patching using ManageEngine Endpoint Central, WDS, and manual updates.
• Delivered remote support using RDP, VNC and AnyDesk; managed antivirus (Cylance, Symantec) and Active Directory.
• Maintained IT asset inventory, hardware replacements, and support documentation.

• Provided L1/L2 desktop, hardware, and basic network support for end users and office IT infrastructure.
• Diagnosed and resolved hardware, software, and networking issues using standard diagnostic tools.
• Installed, configured, and upgraded OS, applications, antivirus, and peripherals.
• Set up end-user systems, maintained support documentation, and resolved tickets within SLA/TAT.