Sanjay Sunil
Kottayam
Summary
Results-driven Service Supervisor with 3+ years of experience in team leadership, operational workflow optimization, and customer service excellence. Proficient in staff training, performance evaluation, and ensuring adherence to safety and quality standards. Skilled in resolving customer complaints, improving service delivery, and boosting team productivity. Committed to fostering a positive work environment and achieving organizational objectives.
Overview
2025
2025
years of professional experience
Work History
Technician trainee
Alpha Maruti Care Centre
- Assisted senior technicians in routine maintenance and repair of vehicles and machinery, gaining hands-on experience in diagnostics and troubleshooting
- Conducted basic inspections and part replacements, such as oil changes, filter replacements, and tire rotations, under supervision
- Learned to use diagnostic tools and equipment to identify mechanical and electrical issues in vehicles
- Maintained cleanliness and organization of the workshop, ensuring tools and equipment were in proper working condition
- One year
Service Supervisor
Force Motors - Poomkudy Motors Pvt Ltd
05.2023 - 11.2024
- Oversaw daily service operations to ensure high-quality customer experiences and streamlined workflow processes
- Trained, coached, and mentored service staff to improve performance, ensure policy compliance, and enhance customer satisfaction
- Managed service schedules, workload distribution, and resource allocation to meet deadlines and operational targets
- Resolved customer complaints promptly and professionally, maintaining strong client relationships and ensuring service recovery
- Enforced adherence to safety protocols and quality standards, ensuring compliance with industry regulations and company policies
- Collaborated with doctors, nurses, and healthcare professionals to provide coordinated and patient-centered care
Assistant Warranty Technician
Tata Popular Mega Motors India Pvt Ltd
06.2022 - 05.2023
- Oversaw daily service operations to ensure high-quality customer experiences and streamlined workflow processes
- Trained, coached, and mentored service staff to improve performance, ensure policy compliance, and enhance customer satisfaction
- Managed service schedules, workload distribution, and resource allocation to meet deadlines and operational targets
- Resolved customer complaints promptly and professionally, maintaining strong client relationships and ensuring service recovery
- Enforced adherence to safety protocols and quality standards, ensuring compliance with industry regulations and company policies
Technician
Shakthi Automobiles
04.2019 - 05.2022
- Performed routine maintenance and servicing of light motor vehicles, including cars, jeeps, and light commercial vehicles, to ensure optimal performance
- Conducted repairs and troubleshooting for heavy diesel vehicles such as trucks and fire engines, addressing mechanical and electrical issues
- Diagnosed engine malfunctions, brake systems, and transmission problems using diagnostic tools and techniques
- Inspected and replaced worn-out parts, such as belts, filters, and spark plugs, to maintain vehicle safety and efficiency
- Ensured proper alignment and functioning of vehicle components, including suspension systems and steering mechanisms
Education
B.tech - Automobile Engineering
Institute of Technology and Science
Pallikkathodu, Kottayam, Kerala01.2020
Higher Secondary - undefined
Board of Higher Secondary Examination
01.2014
Secondary - undefined
Central Board of Secondary Education
01.2012
Skills
- Team Leadership & Supervision
- Performance Monitoring & Feedback
- Customer Service Excellence
- Schedule & Resource Management
- Complaint Resolution
- Inventory Management
- Service Quality Assurance
- Safety & Compliance Enforcement
SOFTWARE PROFICIENCY
MS Office (Word | Excel | PowerPoint)
Training
Completed10 days of In-plant Training at MGF Motors Ltd Vadavathoor, during the month of June2016 and learned the operations of Automobile periodic servicing of Hyundai cars.
LANGUAGES
English - Advanced (C1)
Advanced (C1)
Malayalam - Bilingual or Proficient (C2)
Bilingual or Proficient (C2)
Hindi - Intermediate (B1)
Intermediate (B1)
Tamil - Intermediate (B1)
Intermediate (B1)
References
Harimon, P B
work manager
+919947262693
Timeline
Service Supervisor
Force Motors - Poomkudy Motors Pvt Ltd
05.2023 - 11.2024
Assistant Warranty Technician
Tata Popular Mega Motors India Pvt Ltd
06.2022 - 05.2023
Technician
Shakthi Automobiles
04.2019 - 05.2022
Higher Secondary - undefined
Board of Higher Secondary Examination
Secondary - undefined
Central Board of Secondary Education
Technician trainee
Alpha Maruti Care Centre
B.tech - Automobile Engineering
Institute of Technology and Science
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