Niang Lian
Greenwood
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Works to keep and increase customer satisfaction with every phone call. Able to effectively self-manage during independent projects, as well as collaborate in a team setting.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Interpreter
AMN Healthcare
11.2023 - Current
- Utilized various remote support tools to provide remote assistance to customers
- Skilled at working independently and collaboratively in a team environment
- Gained extensive knowledge in data entry, analysis and reporting
- Demonstrated creativity and resourcefulness through the development of innovative solutions
Over the phone interpreter
LanguageLine Solution
05.2023 - Current
- Communicated with clients to understand interpreting needs and provide best service possible
- Assisted in development of terminology glossaries and other resources to help grow vocabulary in source and target languages
- Reviewed, edited and proofread translated documents for accuracy
- Offered language instruction to help clients improve language skills
On-site interpreter
LUNA Language services
05.2023 - Current
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand
- Collaborated with other interpreters to cross-check accuracy of interpretations
- Contributed to the success of international conferences and events by delivering simultaneous interpretation for keynote speakers and panel discussions
- Facilitated smooth travel experiences for tourists by providing on-the-spot language assistance during guided tours or events
COUNTERHELP
Panda Express
07.2018 - 03.2022
- Committed to delivering excellent customer service while working in a fast-paced environment
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Collect payments from customers
- Filled orders for products and samples, following order tickets
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Diploma -
Southport High School
Bachelor - Psychology
University of Indianapolis
05-2025
Skills
- Microsoft Office
- Time Management
- Fast Learner
- Teamwork
- Customer Service
- Communication
- Critical Thinking Skills
- Highly organized and efficient
- Problem Solving
Languages
English
Burmese
Chin Tedim
Certification
- [HIPAA] HIPAA TRAINING CLASS [2024 05]
- BRIDGING THE GAP MEDICAL INTERPRETER TRAINING ( JUNE 2023)
- 40 hours of Professional medical interpreter training
Timeline
Remote Interpreter
AMN Healthcare
11.2023 - Current
Over the phone interpreter
LanguageLine Solution
05.2023 - Current
On-site interpreter
LUNA Language services
05.2023 - Current
COUNTERHELP
Panda Express
07.2018 - 03.2022
- [HIPAA] HIPAA TRAINING CLASS [2024 05]
- BRIDGING THE GAP MEDICAL INTERPRETER TRAINING ( JUNE 2023)
- 40 hours of Professional medical interpreter training
Diploma -
Southport High School
Bachelor - Psychology
University of Indianapolis
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