Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Disclaimer
Timeline
Generic

Niangbiakhoih

New Delhi

Summary

Detail-oriented customer service executive delivering exceptional support and efficient problem resolution. Committed to leveraging time management skills and a strong understanding of customer needs to drive satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Sr Customer Care Executive-Advisor II

Concentrix Daksh
Gurgaon
12.2024 - Current
  • Providing online assistance through chat to customers by handling multiple chats at the same time, and responding to customers' inquiries in a timely and professional manner.
  • Represented the team for the Uber Customer Support Team for the U.S. and Canada.
  • Monitor customer surveys and feedback to develop corrective actions for service-related issues.
  • Resolve complex issues related to billing, orders, refunds, returns, and disputes to ensure high customer satisfaction.

Customer Care Executive

Teleperformance
Gurgaon
10.2023 - 12.2024
  • Assisted customers with inquiries, educated them on product features, usage, upselling and escalated complex issues to the appropriate departments for further assistance via the live chat support platform.
  • Provided basic troubleshooting technical assistance on issues with products or services, resolved customer complaints in a timely manner, while maintaining a positive attitude.
  • Performed quality assurance checks on completed tickets to ensure accuracy of information provided to customers.

Quality Checker

E24 Technologies
Chennai
08.2021 - 09.2023

Transcriber

E24 Technologies
Chennai
12.2020 - 09.2023
  • Transcribe a variety of audio and files, such as interviews, meetings, focus groups, and legal proceedings, by ensuring accuracy and upholding a high level of attention to detail, resulting in error-free transcripts.

Education

Bachelor of Arts - Education Honors

Churachandpur College
Churachandpur, Manipur
07-2019

HSSLC Class XII -

Rayburn High School
Churachandpur, Manipur
05-2016

HSCL Class X -

Rayburn High School
Churachandpur, Manipur
05-2014

Skills

  • Strong customer communication etiquette and a good listener
  • Punctual, good time management skills and devoted towards work
  • Adaptable to different work environments, a fast learner, and open to new challenges
  • MS Office, basic computer applications, and desktop publishing

Accomplishments

  • Top performer in the months of June and July 2024 for best CSAT
  • Top performer in upselling in the month of March 2024

Languages

Paite
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Disclaimer

  • I hereby declare that the above mentioned information is true to the best of my knowledge

Timeline

Sr Customer Care Executive-Advisor II

Concentrix Daksh
12.2024 - Current

Customer Care Executive

Teleperformance
10.2023 - 12.2024

Quality Checker

E24 Technologies
08.2021 - 09.2023

Transcriber

E24 Technologies
12.2020 - 09.2023

Bachelor of Arts - Education Honors

Churachandpur College

HSSLC Class XII -

Rayburn High School

HSCL Class X -

Rayburn High School

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