Results-driven Customer Service Manager with expertise in resolving complaints and enhancing customer satisfaction. Proven track record in staff training and performance monitoring, ensuring high standards of service delivery.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Data Entry Pharmacy Technician
MedPlus Pharmacy
Suryapet
05.2025 - 06.2026
Processed prescription orders efficiently and accurately for patient fulfillment.
Maintained medication inventory using pharmacy management software systems.
Verified patient information and medication details to ensure accuracy.
Customer Service Manager
Sunrise Cover Blocks
Bengaluru
05.2023 - 08.2024
Resolved customer complaints through active listening and tailored solutions, enhancing customer satisfaction.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Managed customer inquiries, ensuring timely and accurate responses.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Monitored staff performance to ensure adherence to customer service standards.
Trained new staff on customer service protocols and company policies.
Coordinated team schedules to maintain optimal coverage during peak hours.