Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Niaz Akhtar

Niaz Akhtar

Suriapet

Summary

Results-driven Customer Service Manager with expertise in resolving complaints and enhancing customer satisfaction. Proven track record in staff training and performance monitoring, ensuring high standards of service delivery.

Overview

3
3
Languages
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience

Work History

Data Entry Pharmacy Technician

MedPlus Pharmacy
Suryapet
05.2025 - 06.2026
  • Processed prescription orders efficiently and accurately for patient fulfillment.
  • Maintained medication inventory using pharmacy management software systems.
  • Verified patient information and medication details to ensure accuracy.

Customer Service Manager

Sunrise Cover Blocks
Bengaluru
05.2023 - 08.2024
  • Resolved customer complaints through active listening and tailored solutions, enhancing customer satisfaction.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Managed customer inquiries, ensuring timely and accurate responses.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Trained new staff on customer service protocols and company policies.
  • Coordinated team schedules to maintain optimal coverage during peak hours.

Education

Doctor of Pharmacy - Pharmacy

Pratishtha Institute of Pharmaceutical Sciences
Suryapet, India
11.2022 - 08.2026

Skills

  • Customer service
  • Customer issue resolution
  • Customer relationship management (CRM)
  • Quality assurance
  • Service quality standards
  • Customer support training
  • Team leadership
  • Team performance monitoring
  • Data analysis
  • Problem-solving
  • Communication skills
  • Inventory management

Languages

English
Upper Intermediate (B2)
B2
Hindi
First Language
Bengali
Intermediate (B1)
B1

Certification

  • Basic Computer Course

Timeline

Data Entry Pharmacy Technician

MedPlus Pharmacy
05.2025 - 06.2026

Customer Service Manager

Sunrise Cover Blocks
05.2023 - 08.2024

Doctor of Pharmacy - Pharmacy

Pratishtha Institute of Pharmaceutical Sciences
11.2022 - 08.2026
Niaz Akhtar