Niaz M. Ahmed
Tirupur
Summary
To pursue a career in a well-established, challenging environment where my knowledge can have shared and enriched by contributing to the company's growth and in turn ensuring personal growth within the organization. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
1
1
Certification
Work History
Customer Service Representative
Niaz
Tirupur
11.2023 - 04.2024
- Assisted customers with inquiries and provided information about products and services.
- Resolved customer complaints and issues through effective communication and problem-solving.
- Documented customer interactions and updated records in the database promptly.
- Maintained product knowledge to provide accurate information to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
B. E - computer science
Jansons Institute of technology
karumathampatti, Tamilnadu01.2021
HSC -
The frontline academy matric higher secondary school
tirupur, Tamilnadu01.2017
SSLC -
Century foundation matric higher secondary school
rackiyapalayam, Tamilnadu01.2015
Skills
- Networking
- Customer service
- Sales support
- Time management
- Stress management
- Technical support
- Problem-solving
- CCNA (Routing and Switching)
- Cisco Routers
- Cisco Switches
- OSI Model
- IP Protocol suite
- IP
- ARP
- ICMP
- TCP
- UDP
- FTP
- TFTP
- Routing Protocols
- STATIC
- RIP
- EIGRP
- OSPF
- Standard ACL
- Extended ACL
- Router Backup
- Recovery
- Password Breaking
- LAN connections
- WAN connections
- Troubleshooting
- VLAN
- TRUNKIG
- Good communication skill
- Good presentation skill
- Good listener
- Microsoft Excel
- Microsoft Word
Certification
- Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching), Skill Share Solution, Coimbatore
- Completed training in 'Hardware and Networking', Skill Share Solution, Coimbatore
Professional Traits
- Leadership quality
- Hardworking
- Honesty
- Disciplined & good etiquette
Hobbies and Interests
- Playing football
- Planting trees
- Making foods
- Driving bike, car
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
- Tamil
- English
- Hindi
Areas Of Interest
- Computer Networks
- Computer Graphics and Multimedia
Personal Information
- Father's Name: Mr. Mokthar Ahmed. K
- Date of Birth: 11/21/98
- Gender: Male
- Nationality: Indian
Timeline
Customer Service Representative
Niaz
11.2023 - 04.2024
B. E - computer science
Jansons Institute of technology
HSC -
The frontline academy matric higher secondary school
SSLC -
Century foundation matric higher secondary school
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