Niazuddin Shah

• Implement and manage Ratnadeep Retail Pvt Ltd information technology services.
• Strategy – To create and maintain Information Technology & Management strategy in line with stakeholder needs and in keeping up with current best practice in the field of IT in retail Industry.
• Providing thought leadership in designing and implementing Information Technology, including ERP, hardware, software, Data Security, Network Security, Communication (LAN / WAN / Internet ), Data Centre and Helpdesk.

Key Contributions & Achievements

• Implemented ERP for streamlining Inventory, warehouse processes & business.
• Implemented WMS to improve warehouse efficiency and optimize logistics, resulting in streamlined operations and enhanced inventory management.
• Implemented Customer Loyalty program with CRM & NPS to enhance customer engagement, track satisfaction, and drive repeat business.
• Migrated legacy HR software to Adrenalin HR software to modernize our HR processes, improve data accuracy, and enhance user experience.
• Implemented firewall and ensured company’s infrastructure and data is secured, providing robust protection against cyber threats and unauthorized access.
• Implemented VEEAM Backup solution to ensure robust data protection and seamless recovery processes for our critical systems.
• Responsible for launching Omni channel, integrating various customer touchpoints to provide a seamless and unified shopping experience across all platforms.
• Implemented Fleet Management to monitor and control logistic cost.
• Automated SOP, Quality, and Loss Prevention Audits to enhance compliance, improve operational efficiency, and reduce the risk of errors.
• Introduced digital shelf edge labels.
• Developed Executive level Business dashboard for Board members and respective department HODs.
• Streamlined creative workflows by implementing a new AI-powered design platform, resulting in a 30% reduction in design time and saved licensing fees by replacing external software.
• Drove a key innovation initiative by deploying a predictive AI solution that minimized supply chain vulnerabilities, leading to a 30% reduction in stockouts and a 95% order fulfillment accuracy rate.

• Ensure high-quality continuity of support services under a contractual Statement of Work (SoW).
• Track project milestones and deliverables, communicating with clients and co-workers as necessary to keep them abreast of the project’s progress.
• Assessed risk factors and developed strategies for response.
• Ensure support SLAs are met and timely execution of projects.
• Manage a team of 70+ (Store IT Operation & Application Support PAN India).

Key Contributions & Achievements

• Achieved optimal operations and functions by overseeing continuous improvement initiatives to existing infrastructure, applications, systems, and software.
• Responsible for migrating legacy ERP to Oracle.
• Responsible for rolling out mobile App, Queue Buster, ShopFloorApp & Vendor App
• Implemented Microsoft Active Directory across the 20 locations nationally.
• Awarded “BEST MANAGER OF THE QUARTER 2015” for customer centricity & service quality

Key Contributions & Achievements

• Implemented several applications including POS (Point of Sale) JDA–WinDSS/ Retail Excel across the chain.
• Planned and successfully rolled-out the migration of POS applications (JDA – WinDSS to Retail Excel).
• Integration of Weighing Scale, EDC with POS Application, benefited business efficiency and reduced errors.
• Automation of various business processes—emphasis on Stores to improve billing efficiency & reduce errors.
• Planned & rolled out 50 new retail stores across the chain with required infrastructure and front-end applications.
• Involved in the development, testing, implementation and rollout of online BSC – Business Sales Chart portal and AMS- Attendance Management System, with impressive results & appreciation from management.

• Support the full spectrum IT-Operations, ensuring smooth migration and rollout of front-end application ERP – JDA, MMS & POS Application – WinDSS across the chain of stores
• Implement & manage all technology and business requirements for the Customer-Loyalty Program
• Responsible for functional training to new employees on POS application and loyalty program
• Manage all stakeholders, business managers, vendors, ensuring high-quality service at all times

• Designed, built and delivered the entire IT infrastructure, Networks (LAN, WAN) for the offices
• Administration and maintenance of Desktops and user services and workspace environments
• Troubleshooting, System and Network administration and security of Network infrastructure & Appliances

• Hardware /Software Installation, Desktop support and maintenance.