NIBARAN MORAN
Hospitality Professional
Tinsukia
Summary
A front office professional committed to high standards and results-driven performance. Proven ability to handle administrative tasks, improve customer satisfaction, and support team collaboration. Reliable and adaptable, showcasing strong communication and multitasking skills.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Front Office Associate
Novotel Goa Panjim
08.2025 - Current
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Supported sales team efforts by identifying opportunities for group business during peak seasons or special events at the hotel property.
- Organized group bookings efficiently, coordinating logistics with other departments to ensure smooth events execution.
- Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
- Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.
- Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.
- Increased room occupancy with effective upselling techniques and personalized recommendations.
FRONT OFFICE ASSOCIATE
The LEELA Kovalam A Raviz Hotel
01.2024 - 07.2025
- Opera 5.6.25.1(PMS)
- Attaining phone calls effectively
- Utilised knowledge of local attractions and services to make recommendations to guests
- Handling guest complaints and concerns
- Greet and welcome guests, answer phone calls, and provide information about the hotel
- Deal with guest queries, their needs, complaints etc.
- Participated in training sessions to improve skills and stay updated on hospitality best practices.
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently
- Facilitated swift check-out processes, ensuring guest satisfaction and encouraging return visits.
- Coordinated with housekeeping to maintain room readiness and address guest requests promptly.
- Maintain a tidy work area, ensuring welcoming environment to guest.
- FRONT OFFICE TRAINING AND ODC
- Mayfair Spring Valley Resort
- Participated in the smooth execution of a large scale event by Assisting with the guest services
- Welcoming guests in a friendly and professional manner
- Keeping the front desk area clean, organized, and presentable
- Assisting with preparations for important events and conventions
- Escorting guests to their rooms and explaining about the hotel and room facilities.
Education
Diploma Certified Course - Tourism and Hospitality Management
Pragati Edutech
Guwahati, Assam01.2024
12th AHSEC - Commerce
Digboi College
Tinsukia, Assam06.2020
10th SEBA -
Hahkhati High School
Tinsukia, Assam05.2017
Skills
Attention to Detail
Good team player
Ability to Multitask
Problem Solving Skills
Fluent in English
Administrative support
Cash handling
Adaptability
Decision-making
Effective communication
Telephone and email etiquette
Time management
Interests
Writing Poems, Extempore Speech, Singing and Watching and Playing Football and Cricket, Photography
Timeline
Front Office Associate
Novotel Goa Panjim
08.2025 - Current
FRONT OFFICE ASSOCIATE
The LEELA Kovalam A Raviz Hotel
01.2024 - 07.2025
Diploma Certified Course - Tourism and Hospitality Management
Pragati Edutech
12th AHSEC - Commerce
Digboi College
10th SEBA -
Hahkhati High School
Hobbies
Writing Pomes, Story, Novel, Watching Sports, Listening Songs