Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Nibedita Paul

Mumbai

Summary

Dynamic International Health Care Sales Officer at SILGATE SOLUTIONS Ltd, adept at driving growth through strategic sales initiatives and exceptional customer engagement. Proven expertise in sales strategy and market analysis, fostering strong client relationships to enhance revenue. Recognized for problem-solving abilities and collaborative teamwork, consistently exceeding sales targets.

Overview

9
9
years of professional experience

Work History

International Health Care Sales Officer

SILGATE SOLUTIONS Ltd
Mumbai
07.2022 - Current
  • Supported sales team members to drive growth and development.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
  • Provided exceptional customer service throughout the entire sales process.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.

Associate CS

SUTHERLAND GLOBAL SERVICES
Mumbai
06.2016 - 03.2020
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong customer relationships to encourage repeat business.
  • Provided accurate information about products and services to customers.
  • Mentored junior team members and managed employee relationships.
  • Recognized by management for providing exceptional customer service.

Education

Higher Secondary -

W.B.C.H.S.E
West Bengal
04-2011

Passed Madhyamik -

W.B.B.S.E
West Bengal
03-2009

Skills

  • Sales strategy and expertise
  • Customer relationship management
  • Lead generation and upselling
  • KPI analysis and tracking
  • Effective communication
  • Customer engagement and resolution
  • Team collaboration
  • Multitasking ability

Languages

English
First Language
Hindi
Advanced (C1)
C1
Bengali
Proficient (C2)
C2

Accomplishments

  • Encore Award
  • Top Performer

Affiliations

  • Reading
  • Cooking
  • Travelling
  • Listing music

Timeline

International Health Care Sales Officer

SILGATE SOLUTIONS Ltd
07.2022 - Current

Associate CS

SUTHERLAND GLOBAL SERVICES
06.2016 - 03.2020

Higher Secondary -

W.B.C.H.S.E

Passed Madhyamik -

W.B.B.S.E

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Nibedita Paul