Singing
Nibedita Roy
Customer Service Executive
Kanchrapara
Summary
Driven customer service executive with 10+ years of experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
Minosha India Limited
Kolkata
08.2013 - Current
- Developed working relationships with internal and external customers while assisting with account management duties.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Patient Service Associate
AMRI Hospitals
Kolkata
12.2010 - 09.2011
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
Education
Bachelor in Media Science - Public Relations
George College
Kolkata 07.2008 - 09.2011
MBA - Human Resources Management
Sikkim Manipal University
Kolkata 04.2001 -
Skills
Online chat and email
Interests
Cooking
Travelling
Timeline
Customer Service Executive
Minosha India Limited
08.2013 - Current
Patient Service Associate
AMRI Hospitals
12.2010 - 09.2011
Bachelor in Media Science - Public Relations
George College
07.2008 - 09.2011
MBA - Human Resources Management
Sikkim Manipal University
04.2001 -
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