NIBHA GUPTA
New Delhi
Summary
Dedicated and dynamic cabin crew professional passionate about delivering exceptional passenger experiences. Leveraging expertise in customer service, flight operations, and safety management to contribute to a renowned airline's success. Committed to maintaining the highest standards of service, safety, and professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cabin Crew
Vistara Airlines
10.2018 - Current
- Delivered exceptional in-flight service to passengers, ensuring comfort, safety, and satisfaction throughout the flight.
- Trained in first aid and emergency protocols, ensuring compliance with airline safety regulations and policies.
- Managed high-pressure situations with poise, from medical emergencies to passenger concerns, ensuring a calm and controlled cabin environment.
- Collaborated with the flight deck and ground personnel to facilitate seamless communication and smooth operations during pre-flight and post-flight activities.
- Recognized for consistently receiving high passenger satisfaction scores and commendations from both passengers and colleagues.
Flight Dispatcher Assistant
Air India (via AVIAXPERT PVT. LTD.)
01.2017 - 10.2018
- Efficiently prepared and organized flight plan folders containing all required documents, ensuring accuracy and timeliness for every flight.
- Coordinated with pilots regarding special requirements and operational details, ensuring all needs were met for smooth flight operations.
- Worked closely with engineers to oversee refueling processes, maintaining operational efficiency and safety standards.
- Maintained accurate flight logs and individual flight records, contributing to Air India's operational precision and reliability.
Education
Bachelor of Science (B.Sc.) in Life Sciences -
Delhi University
Skills
- Exceptional in-flight service
- Passenger care
- Strong communication skills
- Ability to connect with diverse clientele
- Expert in conflict resolution
- Handling emergency situations with confidence
- Excellent teamwork
- Leadership abilities
- Dedicated to maintaining a positive, professional attitude
- Compliance and regulations
Hobbies
Passionate about reading novels, particularly those that broaden understanding of different cultures.
Enthusiastically participates in team sports, such as basketball, promoting fitness and collaboration.
Enjoys dance as a creative and energizing outlet.
Extracurricular Activities
School Captain: Demonstrated leadership and organizational skills, managing student activities and ensuring compliance with school policies.
Active volunteer in several community events, fostering a spirit of teamwork and service during college days.
Certification
- AVSEC Course for Aircrew Certification; conducted by TATA SIA Airlines Limited, ASTI mandatory for every crew operating International routes
Timeline
Cabin Crew
Vistara Airlines
10.2018 - Current
Flight Dispatcher Assistant
Air India (via AVIAXPERT PVT. LTD.)
01.2017 - 10.2018
Bachelor of Science (B.Sc.) in Life Sciences -
Delhi University
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