Photography,Dance
Nibir Saha
Quality Specialist
Kolkata
Summary
Detailed oriented Individual with over 4 years of experience in Operations, stakeholder management offering exceptional organizational skills and data analysis,easily adaptive to change in work environment thereby achieving the goals.
Overview
4
4
years of professional experience
Work History
Quality Analyst
Amazon
08.2019 - Current
- Worked on Geo-Correction team to audit customer addresses and mark them on GDE (in-house) tool and flag then on different granularity.
- Worked as SPOC (Single Point of Contact) to manage the workflow of a shift and the auditors present in that shift
- Analyzed the data of customer address to automate and enhanced the process.
- Involved in solving user requests that are reported via ticketing tool, via email with timely updates on the reported issues to the clients before SLA breach.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Monitored KPIs to proactively address bottlenecks and quality issues.
Education
B.Tech - Civil Engineering
Dr Sudhir Chandra Sur Degree Engineering College
Kolkata 04.2001 -
Skills
Continuous Improvement
Additional Information
Achievements-
- Quality Guru- for delivering highest quality with high productivity with respect to team benchmark.
- EVANGELIST AWARD: Behavior champions- Recognizing associates for the right kind of behavior- For performance over quarters and was able to come up with few findings in Q3 quarter, which helped in incorporating changes within the SOP. Also for displaying bias for action, deep dive while working on actionable which I explored and took it beyond to get them approved and implemented.
- Individual Award- For consistent performer and constantly raised the bar in terms of both quality and productivity. Also for giving training the KTLO team members for FRAT program in order to have fungible resources. In the quarter i got recognition for great Ownership and "Deliver Results".
Interests
Timeline
Quality Analyst
Amazon
08.2019 - Current
B.Tech - Civil Engineering
Dr Sudhir Chandra Sur Degree Engineering College
04.2001 -
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