Nicholas DeJesus
Griffith,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Production Worker
Marigold INC
09.2019 - 08.2021
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Ensuring customer satisfaction
- De-escalating difficult situations in a calm respectful manner
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address problems.
Server
Sanfratellos Pizza And Bar
03.2015 - 07.2019
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Highland High
Highland, IN06.2015
Skills
- Complex Problem-Solving
- Corrective Actions
- Active Listening
- Customer Consulting
- Cooperative Attitude
- Critical Thinking
Timeline
Production Worker
Marigold INC
09.2019 - 08.2021
Server
Sanfratellos Pizza And Bar
03.2015 - 07.2019
High School Diploma -
Highland High
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