Nicholas Dokey
South Bend
Summary
Results-driven operations manager with expertise in enhancing efficiency, training teams, and ensuring compliance. Proven ability to implement process improvements that drive productivity and elevate customer satisfaction.
Overview
8
8
years of professional experience
Work History
Operations Manager
FedEx
South Bend
11.2023 - Current
- Managed daily operations and workflow in a fast-paced logistics environment.
- Coordinated with teams to optimize package processing and ensure on-time delivery.
- Implemented safety protocols to maintain compliance with industry standards.
- Trained new employees on operational procedures and company policies.
- Collaborated with management to improve operational processes and reduce delays.
- Utilized tracking systems for real-time monitoring of shipments and deliveries.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed daily operations by implementing short-term and long-term strategies to meet business objectives and profitability targets.
- Oversaw disciplinary actions to ensure compliance with company policies.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures to enhance quality and streamline logistics operations.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Created detailed reports on the performance of individual departments within operations.
- Presented performance and productivity reports to supervisors.
- Measured and reviewed performance via KPIs and metrics.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Speedway
South Bend
01.2023 - 12.2023
- Supervised daily store operations and staff performance to ensure effective service.
- Trained new employees on store policies, procedures, and customer service standards.
- Managed inventory levels and conducted stock assessments to maintain supply flow.
- Resolved customer complaints promptly to improve satisfaction and loyalty.
- Scheduled staff shifts to optimize coverage during peak hours and events.
- Implemented safety protocols to maintain compliance with company regulations.
- Collaborated with management on strategic initiatives to drive store performance improvements.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Trainer
FedEx
South Bend
02.2021 - 11.2023
- Trained newly hired top talent to fill key positions and maximize productivity.
- Conducted hands-on training sessions to ensure understanding of operational procedures.
- Collaborated with management to identify training needs and gaps in knowledge.
- Monitored trainee progress and provided constructive feedback during evaluations.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Adapted teaching methods according to the needs of individual learners or groups.
- Implemented process improvements based on trainee performance and feedback collected.
- Maintained training records and documentation for compliance audits and reviews.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Documented all training activities including attendance records, feedback forms, surveys.
- Recommended changes or improvements in existing training processes.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Package Handler
FedEx
South Bend
07.2018 - 02.2021
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Loaded and unloaded packages onto trucks and conveyor belts.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages based on destination and delivery routes.
- Inspected incoming shipments for damages or discrepancies.
- Maintained cleanliness and organization of work area.
- Followed safety procedures to ensure a secure work environment.
- Assisted in training new employees on package handling processes.
Education
High School Diploma -
John Adams High School
South Bend, IN06-2013
Skills
- Operational management
- Process improvement
- Operations oversight
- Performance monitoring
- Performance metrics
- Operational efficiency
- Warehouse operations
- Production
- Troubleshooting and problem solving
- MS office
- Team leadership
- Employee training
- Conflict resolution
- Decision making
- Problem solving
- Time management
- Adaptability
- Customer service
Military
- Navy
06/2013 - 10/2013
Was Medically Discharged due to finding out I was born with Wolf Parkinson's White Syndrome (WPW)
Timeline
Operations Manager
FedEx
11.2023 - Current
Assistant Store Manager
Speedway
01.2023 - 12.2023
Trainer
FedEx
02.2021 - 11.2023
Package Handler
FedEx
07.2018 - 02.2021
High School Diploma -
John Adams High School