Nicholas Madison
Fort Wayne
Summary
Knowledgeable and dedicated Court Services Clerk and Service Representative with excellent skills in oral and written communication, active listening and analytical problem-solving. Results-driven and focused on team success while promoting exceptional attention to detail and accuracy. Looking for career development in an actively growing law enforcement and securities position for long term success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Allen County Court Services Clerk
Allen County Misdemeanor & Traffic Division
03.2023 - Current
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Processed traffic tickets and assisted with booking in both Misdemeanor and Felony cases.
- Generated active warrants while creating court schedules.
Member Service Representative
Planet Fitness
02.2014 - 03.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling member issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sought ways to improve processes and services provided.
- Maintained facility operations to ensure continuous functionality for 24 hour periods.
- Operated during third shift periods while managing small team.
Assistant Department Manager
Menards
06.2009 - 02.2012
- Managed a team of employees and oversaw daily operations with an emphasis on training.
- Worked daily with guests on problem solving and assisting with product solutions.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Complied with established internal controls and policies.
- Attended meetings and supplied information on individual department performance.
- Applied maintenance to the facility as a whole
Assistant Operations Manager
Party City
05.2008 - 05.2009
- Coordinated with General Manager in different operational issues and promotional activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Degree in Progress - Operational And Organizational Communication
Purdue University Fort Wayne
Fort Wayne, INAcademic Honors Diploma - High School Core/Honors
Clay High School
South Bend, IN05.2004
Skills
- Appointment Scheduling and Confirmation
- Information Security
- Basic Facility Upkeep and Maintenance
- Customer Support
- Membership Registrations
- Microsoft Office/Excel
- Allen County Court Systems Preparations
- Excellent Time Management and Attendance
- Merchandise Orders and Exchanges
- Management and Team Communication
Accomplishments
Academic Honors Recipient
Awarded Marietta Award for Excellence
Achieved perfect attendance for 5 years running
Certification
CPR/AED and First Aid Certified (thru March 2025)
Timeline
Allen County Court Services Clerk
Allen County Misdemeanor & Traffic Division
03.2023 - Current
Member Service Representative
Planet Fitness
02.2014 - 03.2023
Assistant Department Manager
Menards
06.2009 - 02.2012
Assistant Operations Manager
Party City
05.2008 - 05.2009
Degree in Progress - Operational And Organizational Communication
Purdue University Fort Wayne
Academic Honors Diploma - High School Core/Honors
Clay High School
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