Nicholas Pernice
Fort Wayne
Summary
Experienced IT Support Technician with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.
Overview
3
3
years of professional experience
Work History
IT Technician
Shambaugh & Son
02.2023 - 09.2025
- Installed and configured hardware and software for user systems.
- Diagnosed technical issues and provided efficient troubleshooting solutions.
- Assisted in maintaining network infrastructure, ensuring optimal connectivity.
- Supported end-users by resolving technical inquiries via help desk tickets.
- Collaborated with IT team to implement system upgrades and enhancements.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Education
Diploma -
Goshen Highschool
Goshen, Indiana06.2017
Bachelor of Science - I.T
Purdue Global University
09-2022
Skills
- Deep knowledge and practice in technology
- Teaching and Training
- Time management
- Customer service and support
- Desktop technical support
- Software deployment management
- Hardware installation
- Technical support
- Software configuration
- Troubleshooting and Diagnostics
- Security patching
- System performance optimization
Strengths
- Patient
- Work professional-oriented
- Work ethic
- Confident
- Take Initiative
Timeline
IT Technician
Shambaugh & Son
02.2023 - 09.2025
Diploma -
Goshen Highschool
Bachelor of Science - I.T
Purdue Global University
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