Nicholas Schloegel
Indianapolis
Summary
Professional with strong background in account coordination, adept at managing client relationships and streamlining processes. Proven ability to collaborate effectively with teams to achieve high-impact results. Skilled in project management, communication, and problem-solving, ensuring adaptability to changing needs while maintaining reliability and focus on outcomes.
Overview
7
7
years of professional experience
Work History
Account Coordinator
Comfort Systems USA Strategic Accounts
01.2018 - Current
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Coordinated meetings and calls for internal team, customers, and vendors
- Escalated issues to appropriate channels as necessary.
Technical Support Representative
Comfort Systems USA Strategic Accounts
01.2018 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
General Studies
Decatur Central High School
Indianapolis05-2016
Skills
- Customer service
- Order management
- Account management
- Troubleshooting and problem resolution
- Relationship building
- Microsoft office
- Phone and email etiquette
Timeline
Account Coordinator
Comfort Systems USA Strategic Accounts
01.2018 - Current
Technical Support Representative
Comfort Systems USA Strategic Accounts
01.2018 - Current
General Studies
Decatur Central High School
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