Nichole Schoolcraft
Shelbyville
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
6
6
years of professional experience
2015
2015
years of post-secondary education
Work History
Cashier Team Lead
Pilot Travel Centers
Shelbyville
05.2025 - Current
- Supervised cashier team to ensure efficient customer transactions.
- Trained new cashiers on register operations and customer service protocols.
- Managed cash handling procedures to maintain accuracy and security.
- Assisted customers with inquiries and resolved payment issues promptly.
- Collaborated with management to improve checkout processes and workflows.
- Ensured compliance with safety and health regulations during team operations.
- Monitored inventory levels at the register area for timely restocking.
- Provided feedback to team members for improved performance and service quality.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Carpenter
Mcintire rentals
Shelbyville
10.2023 - 08.2024
- Constructed frameworks for residential and commercial projects using various materials.
- Operated power tools and hand tools for precise cutting and shaping.
- Installed doors, windows, and cabinetry according to project specifications.
- Followed safety protocols to maintain a secure work environment.
- Prepared job sites by clearing debris and organizing materials effectively.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Performed various carpentry duties, including both rough and finish carpentry.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Installed interior trim work such as baseboards and moldings around windows and doors.
Packing team member
Jupiter Aluminum Corporation
Fairland
07.2019 - 01.2020
- Maintained clean and organized work areas to ensure safety standards.
- Assisted in quality control by inspecting finished aluminum products.
- Followed safety protocols and procedures during operational tasks.
- Loaded and unloaded materials for efficient workflow management.
- Documented inventory levels and reported discrepancies to supervisors.
- Participated in team meetings to discuss operational improvements and concerns.
- Worked hard to learn required tasks quickly to maximize performance.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Collaborated with team members to meet daily production goals.
Education
Liberty Christian Academy
Seymour , INSkills
- Cash handling
- Customer service
- Team leadership
- Inventory management
- Safety compliance
- Quality control
- Problem resolution
- Time management
- Training development
- Attention to detail
- Adaptability
- Fraud prevention
- Cash handling expertise
- POS systems
- Product knowledge
- Flexible schedule
- Empathy and patience
- Basic math
- Motivational skills
- Punctual and reliable
- Workflow coordination
- Problem-solving
- Heavy lifting
References
References available upon request.
Timeline
Cashier Team Lead
Pilot Travel Centers
05.2025 - Current
Carpenter
Mcintire rentals
10.2023 - 08.2024
Packing team member
Jupiter Aluminum Corporation
07.2019 - 01.2020
Liberty Christian Academy