Nichole Smith
Indianapolis
Summary
Compassionate and organized Practice Manager known for strong client communication and staff development. Expertise in overseeing daily operations, enhancing service delivery, and dedicated to fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Practice Manager/Vet Nurse
Churchman Animal Hospital
Indianapolis
02.2020 - Current
- Managed daily operations of a busy veterinary practice.
- Coordinated client communication and appointment management systems to enhance client experience and streamline scheduling.
- Supervised staff scheduling and training initiatives.
- Provided comprehensive nursing care to animals in a veterinary hospital setting.
- Assisted veterinarians during surgical procedures by providing instrumentation, monitoring anesthesia levels, restraining animals when needed and maintaining a sterile field.
- Interacted positively with pet owners while providing emotional support during difficult times.
- Communicated with patients with compassion while keeping medical information private.
- Resolved client concerns with knowledgeable and friendly service, contributing to high customer satisfaction ratings.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Oversaw inventory control and supply ordering processes.
- Managed vendor relationships for supplies and services related to the practice.
- Maintained financial records, including billing and accounts receivable and payable.
- Assessed medical office operations, identified improvement areas, and implemented corrective action plans to optimize efficiency.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Complied with OSHA and HIPAA regulations.
Education
Bachelor of Science - Organizational Leadership
Butler University
Indianapolis, IN05-2026
Skills
- Revenue management
- Brand management
- Contract management
- Customer relationship management
- Performance management
- Team development
- Competitor research
- Time management
Timeline
Practice Manager/Vet Nurse
Churchman Animal Hospital
02.2020 - Current
Bachelor of Science - Organizational Leadership
Butler University