Summary
Overview
Work History
Education
Skills
Timeline
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NICHOLL GILLILAND

Greenfield

Summary

Dynamic professional with a proven track record at Indy's Premier Cleaning, excelling in customer service and operational efficiency. A self-starter with exceptional problem-solving abilities, I have successfully trained teams and enhanced productivity. Known for building strong community relationships and motivating staff, I thrive in fast-paced environments while managing business administration tasks effectively.

Overview

15
15
years of professional experience

Work History

Lead Coordinator

Indy's Premier Cleaning
Greenfield
11.2018 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess their needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Facilitated communication between team members as well as external partners.
  • Resolved customer complaints or answered customers' questions.

Team Captain Manager

Merry Maids
Indianapolis
06.2012 - 11.2019
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed
  • Researched, calmed and rapidly resolved customer concerns
  • Learned new position quickly, Filing paperwork
  • Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
  • Adapted quickly to changing game plans and strategies
  • Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.

Promotions Representative, Manager

SCARED SCRIFF FILMS
06.2010 - 11.2014
  • Developed highly empathetic client relationships, and earned a reputation for exceeding sales goals.
  • Advertising and Sales.
  • Daily general office tasks.
  • Customer interaction.
  • Negotiated contracts with vendors providing promotional items such as t-shirts or hats.
  • Ensured compliance with relevant laws when preparing promotional materials.
  • Organized promotional events such as product launches, press conferences and trade shows.

Education

Bachelors of Science in Environmental Sciences - Environmental Science

University Of Phoenix
Online
06-2027

Skills

  • Customer service-oriented
  • Self-starter, work independently
  • Energetic work attitude
  • Great people skills
  • Multi-tasking
  • Sharp problem solver
  • Computer knowledge
  • Motivational leadership
  • Scheduling strength
  • Business administration
  • Community relationships
  • Team motivation
  • Effective communication
  • Administrative supervision

Timeline

Lead Coordinator

Indy's Premier Cleaning
11.2018 - Current

Team Captain Manager

Merry Maids
06.2012 - 11.2019

Promotions Representative, Manager

SCARED SCRIFF FILMS
06.2010 - 11.2014

Bachelors of Science in Environmental Sciences - Environmental Science

University Of Phoenix

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NICHOLL GILLILAND