NICK MACON
Madison
Summary
Results-oriented operations leader with progressive experience leading warehouse, logistics, inventory, and customer service operations within a manufacturing environment. Proven track record of transforming underperforming operations through strategic leadership, process improvement, workforce development, inventory optimization, and customer-focused execution. Demonstrated success improving service levels, reducing lead times, driving inventory availability, developing high-performing teams, and leading large-scale operational change initiatives. Recognized for building positive workplace cultures, improving employee engagement, and delivering measurable business results.
Overview
9
9
years of professional experience
Work History
LOGISTICS OPERATIONS SUPERVISOR
Vehicle Service Group
2024.04 - Current
- Lead service parts warehouse and logistics operations supporting customer fulfillment, inventory management, workforce development, and operational excellence initiatives. Responsible for driving performance across safety, quality, delivery, inventory, and employee engagement metrics while leading a multi-functional team through significant operational transformation.
- Business Impact & Leadership Achievements
- Increased Class A On-Time Delivery (OTD) performance from 25% to 73%, significantly improving customer satisfaction and service performance.
- Reduced Class A lead time from 12 days to less than 3 days, creating faster response times and improved operational flow.
- Led a strategic backlog reduction initiative that reduced open backlog from over 5,000 lines to fewer than 1,000 lines.
- Improved Class A inventory availability from 31% to approximately 90%, creating a more reliable supply chain and improved customer fulfillment performance.
- Transformed workforce stability and department culture by reducing reliance on temporary labor and increasing direct-hire staffing from less than 50% to approximately 95%.
- Successfully led cultural and organizational change initiatives that improved employee morale, accountability, engagement, and retention.
- Directed a comprehensive warehouse transformation focused on operational efficiency, including:
- Facility reorganization
- Inventory consolidation
- Kanban implementation
- 5S workplace organization
- Process standardization
- Material flow optimization
- Developed performance-driven operating standards and accountability measures that improved productivity and service performance.
- Built strong cross-functional partnerships with Sales, Customer Service, Production, Purchasing, and Supply Chain teams to improve customer outcomes and operational execution.
- Leadership Responsibilities
- Lead daily warehouse, distribution, inventory, and fulfillment operations.
- Manage employee performance, coaching, training, and workforce planning initiatives.
- Drive continuous improvement activities focused on service, quality, productivity, and inventory accuracy.
- Analyze operational metrics and develop corrective actions to achieve business objectives.
- Support annual planning, staffing strategies, and operational budget management.
ORDER UPDATE FACILITATOR
Vehicle Service Group
2021.10 - 2024.04
- Served as the primary liaison between Customer Service, Sales, Production, and Logistics to improve customer communication and delivery performance.
- Key Contributions
- Led cross-functional collaboration efforts to improve order visibility and customer communication.
- Developed reporting and performance tracking tools that improved operational decision-making.
- Facilitated regular business review meetings focused on on-time delivery improvement and backlog reduction.
- Identified process improvement opportunities through data analysis and trend monitoring.
- Supported operational planning and inventory management initiatives across multiple departments.
SERVICE PARTS ASSOCIATE
Vehicle Service Group
2020.11 - 2021.10
- Managed order fulfillment, inventory control, and customer service activities.
- Maintained inventory accuracy through cycle counting and warehouse organization.
- Operated material handling equipment safely and efficiently.
- Developed expertise in service parts operations, inventory management, and customer support.
KONA ICE MANAGER
Kona Ice
2017.04 - 2020.08
- Managed daily business operations, staffing, scheduling, customer service, and financial performance.
- Recruited, trained, and developed team members to support business growth.
- Maintained safety, quality, and customer satisfaction standards across multiple event locations. Coordinated logistics, transportation, and inventory management activities.
- Seasonal
Education
Bachelor of Arts - Psychology
Warner University
Lake Wales, FL2020-05
Associate of Arts - Sports Management
Warner University
Lake Wales, FL2020-05
Skills
- Operations Management
- Logistics & Distribution
- Warehouse Leadership
- Inventory Management
- Continuous Improvement
- Lean & 5S Methodologies
- Kanban Systems
- Change Management
- Team Development
- Employee Engagement
- Customer Service Excellence
- KPI Development & Performance Management
- Cross-Functional Leadership
- Safety & Compliance
- Strategic Planning
Timeline
LOGISTICS OPERATIONS SUPERVISOR
Vehicle Service Group
2024.04 - Current
ORDER UPDATE FACILITATOR
Vehicle Service Group
2021.10 - 2024.04
SERVICE PARTS ASSOCIATE
Vehicle Service Group
2020.11 - 2021.10
KONA ICE MANAGER
Kona Ice
2017.04 - 2020.08
Bachelor of Arts - Psychology
Warner University
Associate of Arts - Sports Management
Warner University