Nicholas Griffin
Fort Wayne
Summary
Results-driven Distribution System Supervisor with expertise in staff management, strategic planning, and complex problem-solving. Committed to enhancing operational efficiency and boosting team performance through effective training and mentoring initiatives.
Overview
5
5
years of professional experience
Work History
Distribution System Supervisor
Indiana Michigan Power
11.2023 - Current
- Supervised daily operations, implementing measures to uphold safety compliance and meet regulatory obligations.
- Developed and implemented training initiatives to elevate team capabilities and boost productivity.
- Analyzed existing workflows and implemented strategic improvements to enhance efficiency and reduce delays in operations.
- Developed and implemented maintenance schedules for equipment to enhance operational efficiency.
- Interpreted operational data to identify trends, enhancing strategic decision-making for optimal resource allocation.
- Coordinated communication efforts across departments to support alignment on project milestones and schedules.
- Supervised daily operations, facilitating seamless workflow and adherence to task schedules.
- Directed team operations and resolved challenges to ensure high efficiency and effective workflow organization.
- Facilitated improved customer satisfaction through timely responses to inquiries and effective problem-solving.
- Facilitated improved team performance by instituting efficient workflows and articulating specific expectations for staff roles.
- Championed core values by leading initiatives that fostered a culture of excellence within the organization.
Meter Revenue Operations Supervisor
Indiana Michigan Power
04.2021 - 11.2023
- Supervised daily operations, ensuring adherence to safety protocols and regulatory compliance.
- Led team in executing workflow optimization initiatives, enhancing operational efficiency.
- Trained and mentored staff on best practices, fostering a culture of continuous improvement.
- Implemented process improvements that reduced downtime and improved service delivery.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Implemented predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Education
Bachelor of Science - Business Administration And Management
Indiana Institute of Technology
Fort Wayne, IN09-2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Strategic planning
- Analytical thinking
- Team building
- Operations management
- Schedule development
- Relationship building
- Priority management
- Expectation setting
- Business administration
- Verbal and written communication
- Change management
Timeline
Distribution System Supervisor
Indiana Michigan Power
11.2023 - Current
Meter Revenue Operations Supervisor
Indiana Michigan Power
04.2021 - 11.2023
Bachelor of Science - Business Administration And Management
Indiana Institute of Technology