Nickitha M
Bangalore
Summary
Results-driven sales manager skilled in customer relationship management, lead generation, and social media marketing, consistently exceeding sales targets and enhancing client satisfaction.
Overview
6
6
years of professional experience
Work History
Sales manager
Rainex
08.2024 - Current
- Managed client relationships to ensure satisfaction and repeat business opportunities.
- Managed social media channels, increasing brand visibility and community engagement.
- Attend conferences all over India, representing the company.
- Well-trained in the HubSpot CRM tool.
- Good enough at generating leads through ZoomInfo and other tools.
- Do regular follow-ups and schedule demos with the customer via email and phone calls.
- Coordinated follow-up communications with clients to ensure satisfaction and resolve issues.
- Did multiple sales and always achieved more than the target line.
Business Development Manager
Boodskap Labs Private Limited
Chennai
03.2021 - 08.2023
- Skilled in developing customer relationships, building brand awareness, and increasing customer loyalty through creative problem-solving, and strong communication skills.
- I attended multiple conferences all over India, representing the company.
- Skilled in handling clients with patience and friendliness.
- Monitored industry trends to inform PR strategies and improve communication tactics.
- Drafted content for website, social media accounts, newsletters, brochures and other marketing materials.
Technical Support Engineer
Tech Mahindra
Chennai
07.2019 - 03.2021
- Diagnosed technical issues for international clients using remote support tools.
- Resolved customer inquiries through various communication channels.
- Managed customer inquiries through chat and call support channels.
- Analyzed Salesforce data to streamline customer information and improve user experience.
- Well-trained in using the Salesforce CRM tool to get customer details.
Education
B.E - Electronics and Communication
Vins Christian Women's College of Engineering
Nagercoil04.2019
Higher Secondary School -
St. Joseph's Convent Higher Secondary School
Nagercoil03.2015
SSLC -
St. Joseph's Convent Higher Secondary School
Nagercoil04.2013
Skills
- Customer relationship management
- HubSpot CRM
- ZoomInfo tool
- Lead generation
- Social media marketing
- Data analysis
- Sales strategy
- Market research
- Communication skills
- Time management
- Marketing campaign analysis
- Sales
- Negotiation skills
- Time management
- Scheduling demo
Hobbies and Interests
- Cooking
- Dance
- Collecting coins
Languages
Tamil
First Language
English
Proficient (C2)
C2
Malayalam
Elementary (A2)
A2
Timeline
Sales manager
Rainex
08.2024 - Current
Business Development Manager
Boodskap Labs Private Limited
03.2021 - 08.2023
Technical Support Engineer
Tech Mahindra
07.2019 - 03.2021
B.E - Electronics and Communication
Vins Christian Women's College of Engineering
Higher Secondary School -
St. Joseph's Convent Higher Secondary School
SSLC -
St. Joseph's Convent Higher Secondary School
Similar Profiles
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.
Lakshmi Durga KogantiLakshmi Durga Koganti
Technical Writer at Cisco Systems Inc. Ltd.Technical Writer at Cisco Systems Inc. Ltd.
GURMUKHUPKAR SINGHGURMUKHUPKAR SINGH
Technical Lead at IP INFUSION SOFTWARE INDIA PRIVATE LTDTechnical Lead at IP INFUSION SOFTWARE INDIA PRIVATE LTD
Jaya Chandra Reddy ManamJaya Chandra Reddy Manam
Lead Product Manager at Bitla Software Pvt. Ltd.Lead Product Manager at Bitla Software Pvt. Ltd.
Henry BenzHenry Benz
Sales Manager at Yoshi's Home ServicesSales Manager at Yoshi's Home Services