Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nickleshwaran Govindasamy

Internet Associate(tech & Customer Support)
Chennai,India

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

SME Team Leader

Sutherland Global Service
Chennai , Tamil Nadu
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Identifying areas where technical solutions would improve business performance
  • Verifying technical reference information, including user guides, training manuals, and system requirements

Internet Associate

Sutherland Global services Pvt.Ltd
Chennai, India
10.2020 - 12.2022
  • International Calling experience.
  • Maintaining the Monthly target and achievement report documents.
  • Customer Interaction / Relationship
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Education

High School Diploma -

Private
Chennai
06.2014 - 03.2015

SSLC -

Nazareth Matriculation Higher Secondary School
Chennai,India
06.2012 - 03.2013

Bachelor of Commerce - Accounts

Sri Devi Arts & Science College,Ponneri
Chennai,India
06.2017 - 03.2020

Skills

    Multitasking Abilities

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Timeline

Internet Associate

Sutherland Global services Pvt.Ltd
10.2020 - 12.2022

Bachelor of Commerce - Accounts

Sri Devi Arts & Science College,Ponneri
06.2017 - 03.2020

High School Diploma -

Private
06.2014 - 03.2015

SSLC -

Nazareth Matriculation Higher Secondary School
06.2012 - 03.2013

SME Team Leader

Sutherland Global Service

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Nickleshwaran GovindasamyInternet Associate(tech & Customer Support)