Nickleshwaran Govindasamy
Internet Associate(tech & Customer Support)
Chennai,India
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
SME Team Leader
Sutherland Global Service
Chennai , Tamil Nadu
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Identifying areas where technical solutions would improve business performance
- Verifying technical reference information, including user guides, training manuals, and system requirements
Internet Associate
Sutherland Global services Pvt.Ltd
Chennai, India
10.2020 - 12.2022
- International Calling experience.
- Maintaining the Monthly target and achievement report documents.
- Customer Interaction / Relationship
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Education
High School Diploma -
Private
Chennai 06.2014 - 03.2015
SSLC -
Nazareth Matriculation Higher Secondary School
Chennai,India 06.2012 - 03.2013
Bachelor of Commerce - Accounts
Sri Devi Arts & Science College,Ponneri
Chennai,India 06.2017 - 03.2020
Skills
Multitasking Abilities
Timeline
Internet Associate
Sutherland Global services Pvt.Ltd
10.2020 - 12.2022
Bachelor of Commerce - Accounts
Sri Devi Arts & Science College,Ponneri
06.2017 - 03.2020
High School Diploma -
Private
06.2014 - 03.2015
SSLC -
Nazareth Matriculation Higher Secondary School
06.2012 - 03.2013
SME Team Leader
Sutherland Global Service
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