Nicky Gosher

Accomplished professional with a proven track record of optimizing operational efficiency. A dedicated advocate for the "Agile Methodology," utilizing a determined approach and meticulous attention to detail to achieve results. Service-oriented and driven by performance, equipped with outstanding organizational, multitasking, and problem-solving abilities. Proficient in spearheading continuous improvement efforts to boost efficiency, cut costs, and optimize productivity. Successful in strategic planning, process enhancement, and fostering cross-functional collaboration.

• Extensive experience in managing operations within Banking & Pension Administration.
• Proven track record of improving productivity, reducing costs, and enhancing customer satisfaction.
• Strong leadership skills with the ability to motivate teams and foster a culture of continuous improvement.
• Expertise in implementing strategic initiatives to streamline processes and achieve organizational goals.
• Excellent communication and interpersonal abilities, adept at building relationships across all levels of the organization.Top of Form

Migrations/Offshoring (Jan 2017 - Present Jan 2017 - Present) 

Associated with Jardine Lloyd & Thompson India Pvt ltd/MMGS
Offshoring of tasks from onshore locations and integrating them into current resources to lower business costs.
Project involved Stake holders across locations on and offshore. Offshoring of tasks from onshore locations and integrating them into current resources to lower business costs. 

• Migrated 100 FTE worth of work.
• Generated 100 FTE worth of Capacity via multiple capacity enhancement initiatives.
  Skills: Project Management · Business Process Improvement · Stakeholder Management · Offshoring · Data Analysis

Robotics Process Automation (Oct 2016 to 2018)

Associated with Jardine Lloyd & Thompson India Pvt/MMGS
Led the pilot process optimization initiative, overseeing the implementation of Robotic Process Automation, achieving success in delivering improvements for six business processes, resulting in targeted savings of 40 full-time equivalent positions.
Skills: Business Process Improvement · Stakeholder Workshops · Robotic Process Automation (RPA) · Process Efficiency · Customer Experience.

Capability building (Jul 2019 - Dec 2019)

Associated with Marsh McLennan Global Services India Private Limited (MMGS)

Seconded to a UK (onshore) site to develop capabilities and operational excellence, addressing challenges for seamless operations and enhancing overall site performance :
1) Reduced Backlog by 70%
2) Improved skillset matrix by 40%
3) Assisted in developing MI around the key matrix.
4) Mentored People Managers specifically around Performance management.

Skills: Stakeholder Management · Strategic Planning · Operational Excellence · Project Delivery

• Leadership Excellence Award (Issued by MMGS · Dec 2022) Rewarded with the Leadership Excellence award at the Annual Awards for the outstanding delivery across varied portfolio across locations. Rewarded with the Leadership Excellence award at the Annual Awards for the outstanding delivery across varied portfolio across locations.
• Building Capability (Issued by MMGS · Dec 2019) Rewarded for the results delivered for the initiative to settle an onshore location which included to be Seconded to an onshore site in UK Rewarded under Building Capability category at Annual Awards 2019 for the results delivered for the initiative to settle an onshore location which included to be Seconded to an onshore site in UK.
• Values Champ of the Year (Issued by Jardine Loyd and Thompson · Dec 2014) Recognized as the Values Champion of the year for exemplifying JLT's core values.
• Best Team of the Year 2014 (Issued by Best Team of the Year 2014) Recognize the top-performing team of the year from a pool of over 100 teams for consistently demonstrating exceptional teamwork and delivering outstanding results. Recognize the top-performing team of the year from a pool of over 100 teams for consistently demonstrating exceptional teamwork and delivering outstanding results.
• Choice of the Year CEO Choice of the Year. (Issued by Jardine Lloyd & Thompson India Pvt Ltd. Dec 2014) Received the CEO's Choice Award for outstanding contributions to the business and exceptional delivery across various parameters throughout the year 2014.Received the CEO's Choice Award for outstanding contributions to the business and exceptional delivery across various parameters throughout the year 2014.
• Team Manager of the Quarter · Jun 2014 (Issued Jardine Lloyd & Thompson India Pvt ltd) Recognized for delivering excellence across various parameters during a busy season of high volume Recognized as the team manager of the quarter for delivering excellence across various parameters during a busy season of high volume
• Creating Client Value (Issued by Jardine Lloyd & Thompson India Pvt Ltd. · Apr 2013) Recognized for successfully onboarding a large master trust with over 2 million members, which involved establishing processes and assembling a team within a short timeframe.