Nicola DuBois
Kokomo,IN
Summary
Experienced with warehouse management, logistics coordination, and team leadership. Utilizes effective strategies to streamline operations and ensure timely delivery of goods. Track record of building cohesive teams and maintaining high standards of workplace safety.
Overview
14
14
years of professional experience
Work History
Director of Warehousing, Inventory and Procurement
Meristem Crop Performance
Westfield, IN
11.2022 - 02.2026
- Streamlined warehousing operations, enhancing inventory accuracy and reducing order fulfillment time.
- Trained staff on best practices in warehousing procedures, fostering a culture of continuous improvement.
- Coordinated logistics activities to ensure timely distribution of products across multiple regions.
- Implemented inventory management systems, improving tracking accuracy and inventory turnover rates.
- Collaborated with other department leaders to align warehousing strategies with broader organizational goals.
- Maintained high levels of customer satisfaction through timely delivery of orders and addressing any concerns proactively.
- Optimized warehouse space utilization through effective layout design and storage solutions.
- Established strong relationships with transportation partners to facilitate efficient shipping operations.
- Effectively communicated expectations to staff members, resulting in increased accountability.
- Ensured seamless order fulfillment by establishing accurate picking and packing procedures.
- Managed a diverse team of warehouse staff, fostering a collaborative work environment focused on productivity and efficiency.
- Increased warehouse efficiency by implementing innovative inventory management systems.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Collaborated with manufacturing and supply chain management.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
Customer Service Representative
Direct Enterprises, Inc
Westfield, IN
04.2012 - 10.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Coordinated freight shipments, ensuring timely delivery and compliance with regulations.
- Oversaw inventory management, ensuring accuracy and availability of materials for seamless operations.
Education
Bachelor of Science - Management
Indiana Wesleyan
Indianapolis, IN04-2009
Associate of Applied Science - Design Technology
Ivy Tech State College
Indianapolis, IN12-2004
Skills
- Warehouse operations
- Logistics planning
- Order fulfillment
- Transportation management
- Space optimization
- Shipping and receiving
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Verbal and written communication
- Decision-making
- Inventory reconciliation
- Data entry
- Customer relationship management
Timeline
Director of Warehousing, Inventory and Procurement
Meristem Crop Performance
11.2022 - 02.2026
Customer Service Representative
Direct Enterprises, Inc
04.2012 - 10.2022
Bachelor of Science - Management
Indiana Wesleyan
Associate of Applied Science - Design Technology
Ivy Tech State College