Nicolas Bordenaro

Shift Leader

Best Buy

Evansville

10.2021 - 07.2025

Coordinated inventory management and restocking processes for optimal sales support.
Assisted customers with product selections and resolved service inquiries effectively.
Ensured compliance with company policies and procedures during all shifts.
Collaborated with management to implement promotional events and merchandising displays.
Assisted in training new employees on shift operations.
Resolved customer complaints promptly and professionally.
Supervised and led employees to maintain productivity and customer service levels.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Maintained an organized work environment by delegating tasks to staff as needed.
Checked orders for quality and completeness.
Delegated tasks to employees and monitored activities and task completion.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Monitored employee performance to ensure compliance with company policies and procedures.
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Assisted general manager with operations game plan and company initiatives implementation.
Managed daily workflow and scheduled staff for adequate coverage.
Confirmed accuracy of daily sales reports before submitting them to management for review.
Scheduled team members for shifts based on business needs and customer demand.
Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
Reviewed time sheets for accuracy before submitting them for payroll processing.
Monitored employee performance and provided feedback for improvement.
Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Monitored and maintained equipment to ensure operational efficiency.
Assisted in the development and implementation of new operational procedures.
Utilized POS systems efficiently for order processing and inventory management.
Handled emergency situations with composure and in accordance with company guidelines.
Scheduled staff shifts, considering peak times and individual availability.
Implemented strategies to increase sales and improve service quality.
Resolved customer complaints promptly to maintain a high level of satisfaction.
Supervised team of 6 during daily shifts, ensuring efficient operation and customer satisfaction.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Promoted safe working conditions by monitoring safety procedures and equipment.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Explained goals and expectations required of trainees.
Coached staff on strategies to enhance performance and improve customer relations.

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