NICOLE FERNANDEZ
Coimbatore
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
11
11
years of professional experience
Work History
Corporate Sales - Business Development Manager
CPAS (JBL Distributors for South India)
03.2021 - 09.2023
- Managed the growth and development of corporate accounts, ensuring client satisfaction through timely product deliveries and personalized solutions
- Built relationships with key decision-makers at corporates, leading product demos and negotiations
- Proactively followed up with leads and successfully closed deals, collaborating with cross-functional teams to fulfill client orders
- Established and expanded the client database, exceeding sales targets
- Delivered presentations to clients both virtually and in-person to drive product adoption
Business Development Manager
Sourcetrace
Coimbatore
10.2020 - 02.2021
- Collaborated with business development, marketing, and product teams to create tailored proposals for prospective clients
- Managed American clientele, explaining product concepts via calls and emails, and setting up demos with top-level management
- Built and maintained strategic relationships with key contacts at potential clients and partners, identifying new business opportunities
- Provided market feedback on industry trends and competitor activities to inform regional strategies
Inside Sales Team Lead
Brick & Bolt
Bangalore
01.2020 - 07.2020
- Led the inside sales team to drive revenue growth and meet sales targets through proactive client engagement
- Conducted over 100 calls daily to educate potential customers on services, effectively addressing their needs and concerns
- Collaborated with the retail team to optimize product presentations and promotional events, enhancing brand visibility and sales
- Promoted exceptional customer service to ensure client retention and satisfaction
Business Development Manager
Suvitas
Bangalore
01.2018 - 09.2019
- Cultivated strong relationships with key decision-makers, including doctors, to promote business growth and client retention
- Executed successful promotional activities, liaised with over 300 doctors across various specialties including Cardiology, Orthopedics, Oncology, and Neurology
- Utilized cold calling, site visits, and customer referrals to generate leads and expand the client base
- Monitored team performance, implementing strategies to achieve sales goals and drive consistent results
Business Development Manager
Hairbitat
Bangalore
03.2017 - 11.2017
- Hired, trained, and coached employees to optimize sales performance and improve overall business results
- Developed and executed strategies to expand the product line and build long-term client relationships
- Achieved sales quotas through effective networking and relationship-building with industry professionals
Executive Agent
Expedia UK (247)
Bangalore
03.2016 - 12.2016
- Delivered excellent customer service by resolving issues and offering tailored solutions, improving client satisfaction
- Collaborated with airlines worldwide using tools like Amadeus and Worldspan to address client issues
- Developed strategies to manage escalated queries and enhanced customer relations
Event Coordinator
Magnum Opus
Coimbatore
01.2013 - 01.2015
- Managed on-site teams, including caterers, technicians, and venue staff to ensure smooth event execution
- Coordinated all aspects of event planning, from client consultations to post-event follow-up, including scheduling, budgeting, and material preparation
- Developed and maintained strong client relationships, ensuring satisfaction and repeat business
Education
Master of Arts - Medical And Psychiatry
Bishop Heber College
Trichy05-2012
Bachelor of Arts - Social Work
Bishop Appasamy College
Coimbatore05-2009
Stanes Higher Secondary School
Coimbatore04-2006
Skills
- Client relationship management
- Sales forecasting
- Proposal development
- Market analysis
- Product presentations
- Lead generation
Languages
English
First Language
Tamil
Upper Intermediate (B2)
B2
Timeline
Corporate Sales - Business Development Manager
CPAS (JBL Distributors for South India)
03.2021 - 09.2023
Business Development Manager
Sourcetrace
10.2020 - 02.2021
Inside Sales Team Lead
Brick & Bolt
01.2020 - 07.2020
Business Development Manager
Suvitas
01.2018 - 09.2019
Business Development Manager
Hairbitat
03.2017 - 11.2017
Executive Agent
Expedia UK (247)
03.2016 - 12.2016
Event Coordinator
Magnum Opus
01.2013 - 01.2015
Master of Arts - Medical And Psychiatry
Bishop Heber College
Bachelor of Arts - Social Work
Bishop Appasamy College
Stanes Higher Secondary School
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