Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Nicole Gilstrap

BEDFORD

Summary

Dynamic business leader with extensive experience as Owner at LUCCAS DANES , excelling in operations management and client service in Dog Breeding. Proven track record in enhancing customer satisfaction and optimizing financial performance, while fostering strong relationships. Skilled in financial planning and adept at decision-making, driving profitability and growth through strategic initiatives.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 16 years of experience. Highly effective and comfortable working with people at all levels in organization.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Owner/Operator

LUCCAS DANES
01.2009 - 03.2021
  • Developed and implemented operational strategies to enhance service quality and customer satisfaction.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste.
  • Trained and mentored staff on best practices for customer engagement and product knowledge.
  • Managed day-to-day business operations.
  • Oversaw financial management, including budgeting, forecasting, and expense control measures.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Enhanced company's market position by identifying and pursuing new business opportunities.


Co-Owner

LIFELONG USED TIRES
06.2012 - 04.2017
  • Developed operational strategies to enhance service delivery and customer satisfaction.
  • Streamlined inventory management processes, reducing waste and improving stock accuracy.
  • Implemented training programs for staff, fostering skill development and teamwork.
  • Analyzed market trends to identify new business opportunities and optimize offerings.
  • Monitored financial performance, implementing cost-control measures to enhance profitability.
  • Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
  • Cultivated relationships with suppliers, negotiating favorable terms to improve profitability.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Interacted well with customers to build connections and nurture relationships.

Certified Tax Preparer

Liberty Tax Service
01.2002 - 07.2006
  • Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
  • Conducted in-depth client consultations to assess financial situations and identify tax-saving opportunities.
  • Reviewed tax documents for accuracy, minimizing errors and optimizing filing processes for clients.
  • Developed personalized tax strategies that aligned with client objectives and maximized deductions.
  • Assisted clients with navigating the impact of major life events on their taxes, including marriage, divorce, and retirement planning.
  • Conducted thorough research on complex tax issues to provide accurate solutions for clients'' unique situations.
  • Implemented strategies for self-employed clients to optimize tax savings and minimize liabilities.
  • Developed a reputation for exceptional client service, leading to an increased number of referrals and repeat business.
  • Supported clients during IRS audits, providing documentation and expert assistance to resolve discrepancies.
  • Educated clients on best practices for record-keeping, minimizing future audit risks and maximizing potential deductions.
  • Assisted small business owners with quarterly estimated tax calculations, promoting compliance with IRS payment schedules.
  • Reduced errors in client tax returns through meticulous review and verification of financial data.
  • Analyzed financial records to verify accuracy of tax returns.
  • Offered clients recommendations to reduce tax liabilities.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.
  • Utilized tax software to prepare returns and meet deadlines.
  • Collaborated with clients to answer questions and provide advice on tax matters.
  • Analyzed financial documents to accurately reflect client information on tax returns.

Education

Certificate of Technical Studies - CERTIFIED PRODUCTION TECHNICIAN CERTIFICATION

Ivy Tech Community College of Indiana
BLOOMINGTON, IN
10-2020

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Business management
  • Financial management
  • Contract management
  • Financial planning
  • Accounting expertise
  • Program creation and implementation
  • Profit and loss
  • Cash flow optimization
  • Attention to detail
  • Customer service
  • Decision-making
  • Quality assurance
  • Purchasing and planning
  • Records organization and management
  • Customer retention
  • Operations oversight

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Customer Satisfaction through effectively helping with addressing the complaint and quickly resolving it.

Certification

  • Certified Production Technician, Manufacturing Skills Standard Council - October 2020
  • Licensed Tax Preparer - 2005-2009
  • CNA - 2005-2012

Interests

  • Horseback Riding
  • Volunteering
  • Outdoor Recreation
  • Camping
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Kayaking

Timeline

Co-Owner

LIFELONG USED TIRES
06.2012 - 04.2017

Owner/Operator

LUCCAS DANES
01.2009 - 03.2021

Certified Tax Preparer

Liberty Tax Service
01.2002 - 07.2006

Certificate of Technical Studies - CERTIFIED PRODUCTION TECHNICIAN CERTIFICATION

Ivy Tech Community College of Indiana

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