Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Goffinet

Tell City

Summary

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

21
21
years of professional experience

Work History

Work Comp Billing

Deaconess/Healthcare Resource Solutions
01.2021 - 12.2021
  • Reviewed claims in Agility for accuracy.
  • Processed claims by mailing and faxing to designated insurance firms.
  • Ensured clarity in discussions with employers concerning billing and insurance matters.
  • Handled telephonic payment transactions.
  • Collaborated with clinic providers to verify accurate charting for claim processing.
  • Maintained a consistent schedule of 40 hours per week, Monday through Friday.

Medical Receptionist

Perry County Memorial Hospital
01.2006 - Current
  • Confirmed appointments for diverse medical services in fast-paced healthcare environment.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
  • Streamlined office operations by managing high call volumes and directing inquiries to relevant team members.
  • Updated medical records and technical library to support smooth office operations
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
  • Communicated with all partners throughout the practice, including nursing staff, technicians and medical assistance
  • Processed patient payments and scanned identification and insurance cards
  • Pleasantly greeted each patient and offered the desk sheet for easy sign in
  • Facilitated timely delivery of patient messages to appropriate personnel.
  • Straighten up the waiting room so that it remains neat and organized
  • Informed patient of financial responsibilities prior to rendering services
  • Answered multi line phone system and directed callers to requested personnel and departments
  • Entered patient information including insurance demographics and health history into the system to keep all records up-to-date
  • Observed strict HIPAA guidelines at all times according to company policy
  • Set up appointments for position visits and procedures using Calendar software
  • Analyzed and interpreted patient medical and surgical records to determine billable services
  • Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs
  • Maintained current working knowledge of CPT and ICD 10 coding principles, government regulations, protocols and third party billing requirements
  • Managed compliance and strategic projects to maintain precision in medical claims.
  • Entered procedure codes, diagnosis codes and patient information into NEXTGEN
  • Reviewed patient’s insurance coverage, deductibles, possible insurance carrier payments and remaining balance is not covered under policies
  • Translated patient information into alpha-numeric and numeric codes
  • Designed improved training procedures to help new staff acclimate quickly
  • Assisted with properly processing records requests
  • Maintained a consistent 40-hour workweek schedule, Monday through Friday.

Medical Office Assistant

Deaconess Hospital, INC
09.2019 - 01.2021
  • Coordinated patient appointments through phone and face-to-face interactions.
  • Ensured accurate data collection and insurance validation for high patient volume.
  • Coordinated information by collecting and scanning insurance cards for billing purposes.
  • Utilized EPIC software for account updates and payment processing.
  • Prepared treatment rooms for patient use.
  • Protected sensitive information related to patient care.
  • Ensured patient confidentiality compliance with HIPAA regulations through encryption software.
  • Informed patients about financial obligations before services.
  • Managed incoming calls efficiently using a multi-line telephone system.
  • Coordinated interactions with diverse healthcare professionals.
  • Ensured timely communication of patient messages to staff.
  • Kept waiting area consistently neat and well-organized.
  • Worked 36 hours weekly on a flexible schedule.

Medical Receptionist

Wong Family Dentistry
05.2004 - 11.2006
  • Maintained master calendar and schedule new appointments based on provider availability
  • Collected payments from patients and arrange the payment schedules
  • Answered and managed incoming calls
  • Demonstrated proficiency is in telephone, email, fax and front desk reception within a high-volume environment
  • Verified, updated and entered patient information into system
  • Maintained recall list and filled vacancies on the schedule in the event of a no call, no show or cancellation
  • HOURS WORKED WERE 40 HOURS A WEEK MONDAY-FRIDAY

Education

Certificate - Medical Billing and Coding

Bryman college
Alhambra, CA

Skills

  • Patient relations
  • Medical software applications
  • Knowledge of HIPAA regulations
  • Customer service
  • Healthcare coding competency
  • Medical records management
  • Knowledge of medical terminology
  • Patient scheduling
  • ICD-9 as well as ICD-10 coding
  • Medical billing

Timeline

Work Comp Billing

Deaconess/Healthcare Resource Solutions
01.2021 - 12.2021

Medical Office Assistant

Deaconess Hospital, INC
09.2019 - 01.2021

Medical Receptionist

Perry County Memorial Hospital
01.2006 - Current

Medical Receptionist

Wong Family Dentistry
05.2004 - 11.2006

Certificate - Medical Billing and Coding

Bryman college

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Nicole Goffinet