Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Gomez

Whitestown

Summary

Experienced with employee relations, recruitment, and policy development. Utilizes strategic planning to enhance organizational effectiveness. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.

Overview

7
7
years of professional experience

Work History

Administrative/ HR Specialist

Clarity Diagnostics
07.2022 - 04.2025
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.·
  • Streamlined data entry and document control processes, ensuring 100% accuracy and adherence to regulatory compliance standards, resulting in improved operational efficiency.
  • Facilitated the onboarding and training of 10+ new hires, equipping them with essential system knowledge and valuable tips.
  • Collaborated with finance, logistics, and customer service teams to streamline order processing, achieving a reduction in errors and enhancing overall operational efficiency.
  • Captured and analyzed client interactions and feedback, leading to actionable insights that drove targeted improvements in product features and service delivery.
  • Coordinated digital marketing campaigns across social media, email, and website platforms, increasing audience engagement
  • Generated high-quality leads monthly, streamlined CRM management, and improved follow-up efficiency, boosting conversion rates by 25%.

Shift Leader Manager

Chick-Fil-A
12.2017 - 07.2022
  • Supervised and motivated team members to maintain high performance during peak hours, ensuring excellent service and product quality.
  • Championed company policies and regulations, fostering a culture of compliance and accountability among employees.
  • Resolved customer concerns promptly and professionally, contributing to high guest satisfaction and loyalty.
  • Successfully trained 10 new employees, enhancing team performance by effectively delegating daily tasks and fostering a collaborative environment.
  • Fostered strong customer loyalty through targeted engagement strategies, resulting in a increase in repeat business and a notable boost in sales.
  • Provided targeted training and mentorship to teams, resulting an increase in performance scores and empowering team members to consistently exceed their targets.

Education

Master of Science - Health Services Adminstration

Florida International University
Miami, FL
07-2026

Bachelor of Science - Health Services Administration

Florida Atlantic University
Boca Raton, FL
05-2022

Skills

  • Bilingual (Spanish)
  • Human Resources Management
  • Onboarding and Training
  • Payroll Administration
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Social Media Management
  • Point of Sale (POS) Systems
  • Data Entry & Reporting
  • Graphic Design (Canva, Adobe Express)
  • Leadership & Team Supervision

Languages

Spanish
Native or Bilingual

Timeline

Administrative/ HR Specialist

Clarity Diagnostics
07.2022 - 04.2025

Shift Leader Manager

Chick-Fil-A
12.2017 - 07.2022

Master of Science - Health Services Adminstration

Florida International University

Bachelor of Science - Health Services Administration

Florida Atlantic University

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Nicole Gomez