Nicole Griffis

I am Currently working in the back radiology office managing imaging requests from outside facilities using the PACS system, answering phones, checking in patients for exams via Cerner, ordering supplies, fulfilling legal requests and preparing schedules.

• Enhanced patient comfort by providing clear explanations of CT scan procedures and addressing concerns.
• Maintained a clean and organized work area, ensuring compliance with infection control protocols.
• Promoted departmental efficiency through excellent time management skills when handling multiple tasks simultaneously.
• Increased patient satisfaction scores by providing compassionate care and effective communication throughout the imaging process.
• Monitored patient's well-being during exams and recognized discomfort or medical problems and took appropriate action.
• Conducted regular inventory checks on supplies and consumables within the CT lab to ensure availability when needed.
• Responded to physician questions and needs regarding patients.
• Facilitated seamless collaboration between departments by promptly sharing pertinent information regarding patient care plans.
• Increased patient satisfaction by providing empathetic care and addressing concerns during CT procedures.
• Improved department efficiency with organization and maintenance of CT scheduling and patient flow.
• Conducted detailed patient assessments to identify contraindications for CT scans, ensuring patient safety.
• Enhanced patient comfort and cooperation by explaining CT scan procedures in understandable manner.
• Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
• Coordinated with other healthcare personnel to deliver quality patient care.
• Prepared and positioned patients for imaging procedures.
• Participated in continuing education programs related to radiology.
• Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
• Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Contributed to enhanced clinical outcomes by detecting abnormalities during routine screenings.
• Maintained strict adherence to radiation safety protocols, minimizing exposure to patients and staff.
• Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.