Nicole Hancock
Alexandria
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments. Known for reliability, adaptability, and maintaining high standards.
Overview
21
21
years of professional experience
Work History
Secretary
Greer's Tire and Auto Repair
01.2005 - Current
- Managed appointment scheduling to optimize workflow and enhance customer service efficiency.
- Coordinated communication between clients and technicians, ensuring timely updates and service delivery.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
Business Owner
S & R Bargains
10.2021 - 10.2025
- Managed daily operations, ensuring inventory accuracy and timely product availability.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Established strong customer relationships through excellent communication and attentive service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Developed and executed marketing strategies to enhance brand visibility and customer engagement.
Special Education Paraprofessional
Alexandria Monroe School Corporation
11.2012 - 09.2021
- Assisted students with daily living skills, promoting independence and self-confidence.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Alerted instructor to student behavior or issues requiring intervention.
- Established professional relationships with parents and other teachers to increase rapport and support.
Education
Associate of Applied Science - Healthcare Speciality
Ivy Tech Community College of Indiana
Fort Wayne, IN05-2026
High School Diploma -
Alexandria Monroe School Corporation
Alexandria05-2009
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Schedule management
- Supply restocking
- Keyboarding skills
- HIPAA guideline compliance
- Fast learner
Timeline
Business Owner
S & R Bargains
10.2021 - 10.2025
Special Education Paraprofessional
Alexandria Monroe School Corporation
11.2012 - 09.2021
Secretary
Greer's Tire and Auto Repair
01.2005 - Current
Associate of Applied Science - Healthcare Speciality
Ivy Tech Community College of Indiana
High School Diploma -
Alexandria Monroe School Corporation