Nicole Miller
Terre Haute
Summary
Dedicated Eligibility Specialist with strong skills in client support and regulatory compliance. Experienced in processing applications and assisting clients with benefit inquiries, ensuring accurate documentation and adherence to guidelines.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist
DFR
Terre Haute
11.2025 - Current
- Guided clients in navigating benefits and program requirements to ensure informed decision-making.
- Conducted interviews to gather necessary information from applicants.
- Ensured compliance by maintaining accurate case files and documentation, facilitating smooth audits.
- Provided support in resolving client inquiries and concerns promptly.
- Updated system records to reflect changes in client status or information.
- Participated in training sessions to enhance knowledge of policies and procedures.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Evaluated applications for eligibility and confirmed alignment with criteria to maximize benefit access.
- Processed client applications in accordance with established guidelines.
- Analyzed financial information provided by applicants to verify income levels.
- Assisted clients with completing forms required for processing applications.
- Explained reasons behind application denials and recommended further action.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Managed intake of new claims and performed routine follow-ups.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Contacted client references and employers to determine legitimacy of applicant information.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Researched case histories, court decisions, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
Title Clerk
Fuson Automotive
Terre Haute
08.2023 - 11.2025
- Processed vehicle title applications for accuracy and compliance.
- Managed title transfers for new and used vehicles, ensuring compliance and accuracy throughout the process.
- Verified ownership documents to ensure accuracy, minimizing registration errors and enhancing customer satisfaction.
- Coordinated with state agencies to expedite title issuance, reducing processing time for customers.
- Assisted customers with questions regarding title requirements and procedures.
- Collaborated with sales team to streamline the title processing workflow.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Coordinated with other departments to resolve issues related to titling process.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Handled payments from customers for taxes, registration fees.
- Verified accuracy of title documents for completeness and correctness.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish the process.
- Researched customer inquiries regarding title information.
- Entered lien information into the system when applicable.
- Maintained records of all transactions in a computer database.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Supervised records clerks and title examiners, offering assistance when needed.
- Notified supervisor of possible delays and issues.
- Maintained regular communications with clients to discuss and resolve issues.
Title Clerk
Toyota of Terre Haute
Terre Haute
07.2010 - 06.2015
- Processed vehicle title applications for accuracy and compliance.
- Managed efficient title transfers for new and used vehicles, ensuring compliance with regulations.
- Verified ownership documents to ensure accuracy in registration, preventing potential discrepancies.
- Coordinated with state agencies to expedite title issuance, minimizing delays for customers.
- Assisted customers with questions regarding title requirements and procedures.
- Collaborated with sales team to streamline the title processing workflow.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Performed data entry of vehicle information into system for registration purposes.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Verified accuracy of title documents for completeness and correctness.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Processed and maintained title files, implementing security measures to protect data.
- Informed supervisor about potential delays and issues affecting title processing.
Education
Associate of Applied Science - Medical Assisting
Indiana Business College
Terre Haute, IN06-2006
Skills
- Benefit eligibility
- Application review
- Case management
- Compliance documentation
- Data interpretation
- Customer service
Timeline
Eligibility Specialist
DFR
11.2025 - Current
Title Clerk
Fuson Automotive
08.2023 - 11.2025
Title Clerk
Toyota of Terre Haute
07.2010 - 06.2015
Associate of Applied Science - Medical Assisting
Indiana Business College