NICOLE MUELLER
McCordsville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
CSR/Export Coordinator
Smithfield Foods
04.2019 - Current
- Prepare invoices, customs documents, and shipping documents for exports
- Input customers' names, addresses, billing information, product numbers, and item specs into PHIS
- Coordinate with USDA for inspections
- Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays
- Make sure orders are delivered in a timely manner by identifying carriers, collaborating with suppliers, and maintaining shipping records
- Check inventory records to determine availability of requested merchandise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
Scheduling Coordinator
Smithfield Foods
04.2016 - 04.2019
- Schedule Inbound and Outbound loads
- Communicate with carriers and customers via email and phone
- Train other staff members to perform work activities, such as using computer applications
- Complete work schedules, manage calendars, and arrange appointments.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Customer Service/Scheduling
Americold Logistics
12.2010 - 04.2016
- Prepare invoices, shipping documents, and contracts
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
- Receive and respond to customer complaints
- Direct specified departments or units to prepare and ship orders to designated locations
- Check inventory records to determine availability of requested merchandise.
Skills
- SAP
- PHIS
- Customs Documents
- Microsoft Excel
- Microsoft Office
- Project Management Abilities
Timeline
CSR/Export Coordinator
Smithfield Foods
04.2019 - Current
Scheduling Coordinator
Smithfield Foods
04.2016 - 04.2019
Customer Service/Scheduling
Americold Logistics
12.2010 - 04.2016
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