Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Pendleton

Loogootee

Summary

I have been dedicated to McDonald's for 14 years. I started as a crew person at the age of 15 years old . I went to college to get a Certificate for a pharmacy technician . during that time an opportunity opened up for me to become the assistant general manager of Loogootee McDonald's and then and I ended up taking that position in order to fill my passion of becoming a general manager ,which I have been for four years now . I'm very customer and employee oriented . I'm a passionate and hardworking person.

Overview

18
18
years of professional experience

Work History

General Manager

McDonald's
06.2017 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Store Manager

Steak N Shake
10.2013 - 06.2017
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created and maintained safe and secure work environments for employees.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

Shift Manager

McDonald’s
09.2005 - 10.2013
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Troubleshot equipment to reduce service calls and downtime.
  • Was in charge of doing truck orders and inventory counts
  • Training for any promotions and managed advertisement

Education

Certificate For Pharmacy Technician - Pharmacy

Vincennes University
Vincennes, IN
05.2009

Skills

  • Safety Assurance
  • Staff Training
  • Cross-Functional Team Management
  • Staff Development
  • Employee Scheduling
  • Inventory Control
  • Purchasing
  • Staffing
  • Recruitment

Timeline

General Manager

McDonald's
06.2017 - Current

Assistant Store Manager

Steak N Shake
10.2013 - 06.2017

Shift Manager

McDonald’s
09.2005 - 10.2013

Certificate For Pharmacy Technician - Pharmacy

Vincennes University

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Nicole Pendleton