Nicole Piechocki
Elkhart
Summary
Healthcare professional with a strong focus on improving patient satisfaction through efficient scheduling and meticulous attention to detail. Experienced in coordinating imaging procedures and verifying insurance coverage, contributing to streamlined operations and effective communication among healthcare providers. A commitment to high standards in patient care and service delivery.
Overview
6
6
years of professional experience
Work History
Imaging Scheduler
Elkhart Clinic
Elkhart
11.2024 - Current
- Resolved scheduling conflicts among physicians, radiologists, technologists, nurses, and healthcare providers.
- Processed out-of-pocket payments from patients for imaging procedures.
- Reviewed physician orders for accuracy prior to scheduling appointments, identifying discrepancies as needed.
- Verified insurance coverage for all scheduled imaging procedures and informed patients of potential out-of-pocket expenses.
- Coordinated and scheduled imaging procedures while ensuring effective communication with medical staff.
- Transmitted medical records and correspondence via mail, email, or fax.
- Trained new staff on registration protocols and customer service standards effectively.
Medical Assistant
South Bend Clinic
South Bend
02.2024 - 11.2024
- Assisted physicians with patient examinations and procedures at South Bend Clinic.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Cleaned and maintained medical equipment following procedures and standards.
Patient Service Representative
South Bend Clinic
02.2024 - 11.2024
- Managed incoming calls, scheduled appointments, and organized medical records to enhance service access.
- Provided exceptional customer service to patients both in-person and on the phone.
- Ensured accuracy and completeness during patient registration process.
- Entered demographic and insurance data into electronic medical record system efficiently.
- Maintained composure under pressure, effectively resolving patient concerns to ensure satisfaction.
Optometric Technician
Great Lakes Eye Care
07.2023 - 02.2024
- Conducted pretest procedures to enhance efficiency and productivity of eye appointments.
- Coordinated patient scheduling and monitored flow to ensure timely communication regarding delays.
- Assisted with patient dilation and administration of medications as directed by optometrist.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers.
- Performed ancillary testing per optometrist orders and explained procedures to patients thoroughly.
- Identified issues during preliminary exams and communicated concerns effectively with physician.
- Cleaned and sterilized ophthalmic and surgical instruments to maintain safety standards.
- Gathered patient histories, took measurements, and completed diagnostic tests for comprehensive evaluations.
Surgical Scrub Technician
Advent
06.2022 - 07.2023
- Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
- Gathered and set up equipment, tools, and supplies and arranged instruments according to surgeons' preferences or instruction.
- Prepared patients for surgery by cleaning and disinfecting surgical sites and positioning patients.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Facilitated smooth post-operative transitions by moving patients to recovery and monitoring their condition.
- Operated effectively under tight deadlines in fast-paced surgical settings.
- Followed directions of licensed nurses to administer medications and treatments.
- Ensured equipment safety by meticulously cleaning and sterilizing to prevent cross-contamination.
Receptionist
Eye Care Associates of Michiana
South Bend
07.2020 - 06.2022
- Assisted with patient check-in and check-out processes efficiently.
- Collected and verified patient insurance information for billing purposes.
- Provided information about eye care services and procedures to patients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Medical Scribe
Eyecare Associates of Michiana
South Bend
07.2020 - 06.2022
- Documented patient histories and exam findings in electronic health records.
- Assisted healthcare providers during patient examinations and procedures.
- Ensured accurate transcription of clinical notes and medical terminology.
- Input details about patient histories, physical examinations, medications, and other information into charts.
- Followed clinicians throughout shifts in high-volume environments.
Optical Assistant
Eye Care Associates Of Michiana
07.2020 - 06.2022
- Filled and dispensed eyeglass prescriptions while ensuring proper fit and comfort of frames, lenses, and contact lenses.
- Guided patients in selecting and ordering glasses or contact lenses, facilitating informed choices.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated with optometry staff to achieve individual and team objectives.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Referrals and scheduling
- Billing and verification
- Medical office procedures
- Room preparation
- Equipment sterilization
- Training support
Timeline
Imaging Scheduler
Elkhart Clinic
11.2024 - Current
Medical Assistant
South Bend Clinic
02.2024 - 11.2024
Patient Service Representative
South Bend Clinic
02.2024 - 11.2024
Optometric Technician
Great Lakes Eye Care
07.2023 - 02.2024
Surgical Scrub Technician
Advent
06.2022 - 07.2023
Receptionist
Eye Care Associates of Michiana
07.2020 - 06.2022
Medical Scribe
Eyecare Associates of Michiana
07.2020 - 06.2022
Optical Assistant
Eye Care Associates Of Michiana
07.2020 - 06.2022
High School Diploma -
Penn Foster Career School