Nicole Regan- Daniels
Marion
Summary
Experienced healthcare professional with a background in phlebotomy and EKG procedures. Worked at Abbott Northwestern in 1997 and held subsequent positions in various healthcare settings. Recognized for prioritizing customer service as a key skill and possessing a genuine passion for assisting others. Proven ability to work effectively within a team, adapt to evolving demands, and deliver efficient and reliable services. Proficient in venipuncture, patient care, and maintaining sterile environments to ensure high-quality results and patient well-being. Committed to continuous learning and contributing to the accuracy of patient care and diagnostics.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomist
Marion Health
10.2024 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Centrifuged blood samples as outlined in clinical protocols.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomist
Osceola Medical Center
01.2022 - 10.2024
- Collected blood samples using venipuncture and capillary techniques in compliance with safety protocols.
- Maintained accurate patient records and ensured proper labeling of specimens for laboratory analysis.
- Educated patients on procedures, alleviating anxiety and facilitating cooperation during blood draws.
- Coordinated with healthcare team to schedule phlebotomy services, optimizing workflow efficiency.
- Trained new phlebotomists on best practices, fostering a culture of accuracy and professionalism.
- Assisted in quality assurance initiatives, contributing to continuous improvement of phlebotomy practices.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Promoted patient safety through strict adherence to infection control protocols during all aspects of IV insertion and maintenance.
- Reduced risk of infection by maintaining sterile environments while inserting, replacing, or removing IV lines.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Phlebotomy Technician
Hennepin Healthcare
04.2020 - 01.2022
- Collected blood specimens efficiently while adhering to safety protocols and infection control measures.
- Processed samples for laboratory analysis, ensuring accurate labeling and documentation.
- Trained and mentored new technicians on phlebotomy techniques and best practices.
- Collected from all age groups ,in all departments including NICU,PICU, Med ICU, Surg ICU, med surg, ED, burn unit etc...
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
Lab Assistant 1
St. Croix Regional Medical Center
04.2019 - 01.2020
- Calibrate or maintain machines, such as those used for plasma collection.
- Collect fluid or tissue samples, using appropriate collection procedures.
- Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.
- Conduct hemoglobin tests to ensure donor iron levels are normal.
- Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels.
- Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
- Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
- Document route of specimens from collection to laboratory analysis and diagnosis.
- Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Enter patient, specimen, insurance, or billing information into computer.
- Explain fluid or tissue collection procedures to patients.
- Match laboratory requisition forms to specimen tubes.
- Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.
- Process blood or other fluid samples for further analysis by other medical professionals.
- Provide sample analysis results to physicians for diagnosis or treatment.
- Serve refreshments to donors to ensure absorption of sugar into their systems.
- Train other medical personnel in phlebotomy or laboratory techniques.
- Transport specimens or fluid samples from collection sites to laboratories.
Phlebotomist
Osceola Medical Center
10.2008 - 04.2019
- Collect fluid or tissue samples, using appropriate collection procedures.
- Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.
- Conduct hemoglobin tests to ensure donor iron levels are normal.
- Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
- Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
- Document route of specimens from collection to laboratory analysis and diagnosis.
- Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Enter patient, specimen, insurance, or billing information into computer.
- Explain fluid or tissue collection procedures to patients.
- Match laboratory requisition forms to specimen tubes.
- Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.
- Process blood or other fluid samples for further analysis by other medical professionals.
- Train other medical personnel in phlebotomy or laboratory techniques.
- Transport specimens or fluid samples from collection sites to laboratories.
Education
Diploma - General studies, with focus on health occupations and medical terminology
St. Francis High School
06.1988
No Degree - Nursing Assistant
Anoka Technical College
Anoka MN04.1994
Skills
- I am proficient in obtaining venous and capillary specimens from newborns to geriatrics
- I am proficient in nasal and throat swab collections
- I am proficient in DOT drugs screens, strep tests, and performing a variety of waived kit tests
- Proficient in various EMR systems
- Order of draw
- Patient care
- Specimen handling
- healthcare BLS certified
- HIPAA compliance
- Blood culture collection
- Medical terminology
- Emergency response training
Certification
I am a certified DOT and BAT screener .
CPR is current.
Timeline
Phlebotomist
Marion Health
10.2024 - Current
Phlebotomist
Osceola Medical Center
01.2022 - 10.2024
Phlebotomy Technician
Hennepin Healthcare
04.2020 - 01.2022
Lab Assistant 1
St. Croix Regional Medical Center
04.2019 - 01.2020
Phlebotomist
Osceola Medical Center
10.2008 - 04.2019
Diploma - General studies, with focus on health occupations and medical terminology
St. Francis High School
No Degree - Nursing Assistant
Anoka Technical College
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