Nicole Stevenson
Indianapolis
Summary
Dynamic Senior Customer Service Representative Lead with proven expertise at Langham Logistics, excelling in customer service excellence and multitasking. Achieved significant reductions in shipping errors through quality control initiatives while training new staff. Proficient in Microsoft Office, I thrive in fast-paced environments, ensuring timely order fulfillment and exceptional client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative Lead
Langham Logistics
05.2016 - Current
- Served as an escalation point for complex or high-priority cases, utilizing advanced problem-solving skills to achieve favorable outcomes for both the company and customers.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Shipping Clerk
Ryder Logistics
11.2013 - 04.2016
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
No Degree - Business Administration
University of Indianapolis
Indianapolis, INSkills
- Multitasking Abilities
- Customer service excellence
- Microsoft office
- Task prioritization
- Shipping and receiving
Certification
- Oracle Service Cloud Cross-Channel Contact Center Certified Implementation Specialist - Oracle.
- SAP Certified Application Associate – SAP Service Cloud 1911 – SAP SE.
Timeline
Senior Customer Service Representative Lead
Langham Logistics
05.2016 - Current
Shipping Clerk
Ryder Logistics
11.2013 - 04.2016
No Degree - Business Administration
University of Indianapolis
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