Nicole Tavelli
Marengo
Summary
Compassionate phlebotomist with 16 years of experience in patient care and communication. Successfully managed high patient volumes while maintaining accuracy and safety, resulting in improved patient satisfaction. Detail-oriented with expertise in specimen handling and infection control, enhancing patient comfort and fostering effective teamwork.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Phlebotomist
Norton Clark Medical Associates
07.2024 - Current
- Performed venipuncture and capillary blood collection, ensuring accuracy and patient comfort using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles, also assembled blood collection devices to prepare work trays.
- Identified veins suitable for venipuncture with precision minimizing discomfort for patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
- Properly labeled, processed, prepared, received, and batched specimens for laboratory testing with a high level of accuracy in patient records and sample labeling protocol to ensure accurate test results for patients and providers alike.
- Handled and transported specimens safely to preserve integrity and prevent contamination, and shipped to central lab twice daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Centrifuged blood samples and labeled transfer tubes and followed exact directions for handling and storing specimens for transfer.
- Ensured a sterile work environment by maintaining compliance with infection control and OSHA standards through diligent sanitation and cleaning of equipment between patients.
- Verified patient identity and documentation to ensure correct test results and prevent errors.
- Delivered compassionate patient care through effective communication, easing anxiety and clearly explaining procedures to enhance patient experience.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Utilized electronic health records (EHR) systems to document patient information and specimen tracking.
- Managed high patient volume efficiently while maintaining attention to detail and excelled in high pressure situations, maintaining composure and professionalism.
- Assisted in training new staff and maintaining quality control standards and established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Provided support to laboratory staff, facilitating prompt analysis of collected sample for expedited results delivery.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on the collection process and procedures, including education on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Organized daily work to contribute to a reduction in wait times by properly maintaining stock of needed phlebotomy equipment.
- Enhanced patient satisfaction by consistently delivering professional phlebotomy services tailored to individual needs.
- Participated in continuing education programs and cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment and to stay up to date on new technologies and procedures.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Monitored patients for adverse reactions post-venipuncture, providing immediate care.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Processed laboratory test requisitions to ensure timely testing and results.
Medical Scribe
Proactive Clinical Partners
01.2022 - 07.2024
- Documented patient encounters to ensure accurate and comprehensive medical records.
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
- Utilized electronic health record (EHR) systems to input and retrieve patient information efficiently.
- Facilitated communication between healthcare providers and patients to improve care continuity and patient satisfaction.
- Collaborated with healthcare teams to optimize workflow and improve documentation processes.
- Streamlined workflow for attending physicians by organizing notes into specified templates, allowing for quicker review of essential information before finalizing documentation.
- Trained new scribes on EHR systems and documentation protocols to improve onboarding and team collaboration.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Shadowed physicians during busy patient rounds to observe best practices.
Call Center
North Clark Medical Group
01.2020 - 02.2021
- Answered up to 30 incoming calls in busy, fast-paced global call center.
- Partnered with management to implement call center process improvements, leading to increased customer satisfaction scores.
- Analyzed call center interactions using speech analytics software, pinpointing specific areas of focus for agent development efforts.
- Enhanced call center efficiency through mastery of ticketing systems and knowledge databases.
Medical Assistant
Sellersburg Internal Medicine and Pediatrics
04.2016 - 02.2021
- Assessed patient vital signs and documented results in electronic health records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Educated patients on treatment plans and medication management, fostering better adherence.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated laboratory tests for both pediatric and adult patients to ensure accurate diagnostics.
- Delivered vaccinations to pediatric and adult patients in compliance with health guidelines.
- Assisted physicians with examinations, procedures, and administrative tasks to enhance workflow.
- Coordinated patient appointments and managed scheduling to enhance office efficiency.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined clinical workflow by implementing electronic health records system.
- Maintained inventory of medical supplies and ensured compliance with safety protocols.
- Oversaw supply orders to maintain adequate stock levels for healthcare operations.
- Trained new staff on operational procedures and best practices for patient care delivery.
- Collaborated with healthcare team members to develop improved patient care strategies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Oversaw supply orders to maintain adequate stock levels for healthcare operations.
Emergency Medical Technician
Floyd Memorial Hospital
10.2015 - 12.2016
- Administered emergency medical care to patients in critical conditions, ensuring rapid response and stabilization.
- Operated advanced medical equipment, including defibrillators and ventilators, during high-pressure situations.
- Collaborated with healthcare professionals to assess patient needs and develop tailored care plans, enhancing patient outcomes.
- Monitored vital signs and documented patient information accurately for ongoing assessments.
- Streamlined triage processes, improving response times during peak periods and ensuring timely care for critical patients.
- Assisted physicians with accurate diagnostic testing, ensuring timely treatment for critical patients.
- Operated and maintained advanced medical equipment, enhancing operational readiness during emergencies.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Performed medical tests and collected samples for laboratory analysis.
- Gathered patient information during intake for effective care. and triage procedures.
- Monitored patient behavior for changes in condition. to report changes to medical personnel.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Educated patient families on post-medical care instructions, promoting effective recovery and continuity of care.
Hospital Med Tech
Parkview Hospital
08.2010 - 08.2011
- Conducted diagnostic tests to inform and enhance patient care decisions.
- Conducted blood draws and other specimen collections, contributing to timely and accurate diagnostic outcomes.
- Operated and maintained laboratory equipment to ensure precise and reliable test results.
- Analyzed test results with attention to detail, supporting accurate diagnoses.
- Developed and implemented quality control measures for lab processes.
- Provided direct patient service by addressing inquiries and resolving concerns to support patient experience.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained patient records to ensure clear communication among healthcare team. accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
Education
Patient Care Technician - Patient Care Technician
ATA College
Louisville10-2015
High School Diploma -
Churubusco High School
Churubusco01-2011
Skills
- Venipuncture and capillary collection
- Glucose monitoring
- Order of draw
- Patient support
- Specimen handling
- Medical terminology
- EHR and medical records systems
- Attention to detail and time management
- Vital signs monitoring
- Patient hygiene
- EKG acquisition and cardiac monitoring
- Patient documentation
- Cardiac rhythm interpretation
- Equipment maintenance and calibration
- Assisting with exams and procedures
- Patient billing support
- Patient education
Accomplishments
- Achieved 100% error-free rate from 2010-2026.
Certification
- Patient Care Technician License - 2015-Current
- Phlebotomist License- 2015-Current
- Medical Assistant License - 2015-Current
- EKG Technician License - 2015-Current
- CNA License - 2015-Current
- CPR License - 2010-Current
Timeline
Phlebotomist
Norton Clark Medical Associates
07.2024 - Current
Medical Scribe
Proactive Clinical Partners
01.2022 - 07.2024
Call Center
North Clark Medical Group
01.2020 - 02.2021
Medical Assistant
Sellersburg Internal Medicine and Pediatrics
04.2016 - 02.2021
Emergency Medical Technician
Floyd Memorial Hospital
10.2015 - 12.2016
Hospital Med Tech
Parkview Hospital
08.2010 - 08.2011
Patient Care Technician - Patient Care Technician
ATA College
High School Diploma -
Churubusco High School