Nicole Thomas
South Bend
Summary
Dynamic Senior Admin with proven expertise at FedEx in optimizing office operations and enhancing team communication. Recognized for implementing process improvements and delivering exceptional customer service. Adept at recordkeeping and data management, with a strong attention to detail and problem-solving skills that drive efficiency and support executive leadership.
Professional administrator with consistent history of enhancing organizational efficiency and driving impactful results. Strong skills in team collaboration, strategic planning, and operational management. Known for adaptability, reliability, and solutions-focused approach in dynamic environments. Proficient in overseeing administrative functions, streamlining processes, and implementing effective policies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with high-level administrative tasks, ensuring smooth office operations. Utilizes advanced organizational and time-management skills to support executives effectively. Knowledge of handling confidential information with discretion and professionalism.
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Administrator
FedEx
11.2018 - Current
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Supported executive leadership through calendar management, correspondence drafting, meeting preparation, among other tasks.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Developed processes to track daily data.
Title Clerk
GMAA
02.2006 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Collected taxes and fees, submitted payments and issued receipts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Resturant Accountant/HR Assistant
TGiFridays
11.2000 - 11.2015
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Assisted in successful negotiation of terms with vendors and suppliers, improving company's cost-efficiency.
- Improved budget forecasting accuracy with detailed variance analysis between actual and budgeted figures.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College
South Bend, IN05-2018
High School Diploma -
Washington High School
South Bend, IN05-1999
Skills
- Office management
- Process improvements
- Recordkeeping requirements
- Systems management
- Recordkeeping expertise
- Office leadership
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Recordkeeping and file management
- Decision-making
- Office administration
- Client communication
- Team building and leadership
- Data entry
- Work Planning and Prioritization
- Personable and approachable
- Goal setting
- Scheduling
- Documentation and reporting
- Inventory control
- Mail handling
- Administrative support
Certification
- Certificate in Business Administration
- Game Changer Award July 2024
- Bravo Zulu Award
Game Changer award July2024
This award was given to me for consistently going above and beyond and exemplified the spirit of teamwork.
The Bravo Zulu award was given to me for outstanding performance beyond normal job expectations.
Timeline
Senior Administrator
FedEx
11.2018 - Current
Title Clerk
GMAA
02.2006 - Current
Resturant Accountant/HR Assistant
TGiFridays
11.2000 - 11.2015
Associate of Applied Science - Business Administration
Ivy Tech Community College
High School Diploma -
Washington High School
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