Nicole Traughber
Brownsburg
Summary
Dynamic professional with a proven track record at Cummins Allison, excelling in customer service and technical troubleshooting. Adept at fostering team collaboration and resolving conflicts, I consistently enhance client satisfaction and streamline operations. Recognized for attention to detail and effective communication, I thrive in fast-paced environments while managing multiple priorities.
Overview
14
14
years of professional experience
Work History
SERVICE WRITER
MCCORY GROUP LLC
INDIANAPOLIS
06.2025 - 09.2025
- Managed appointment scheduling for vehicle maintenance and repairs.
- Assisted customers in detailing service requests and vehicle issues.
- Communicated with technicians to relay customer concerns and service needs.
- Provided customer service support and handled customer inquiries.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Keep everyone up to date with the current status of repairs and estimated time of completion with management and customers.
- Review and close repair orders.
- Answer incoming calls while multitasking with customers and coworkers.
- Very attentive to detail in a fast-paced environment.
Dispatch Operations Specialist
CPI Crane
Mt Prospect
10.2022 - 04.2025
- Managed communication between drivers and clients for efficient information flow.
- Utilized tracking software to monitor vehicle locations and arrival statuses.
- Communicated regularly with dispatch regarding estimated arrival times and potential delays.
- Assisted in troubleshooting technical issues with equipment and systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed 50 to 70 service calls daily, providing real-time expectations. Communicated any special circumstances that may delay our ETA.
Branch Administrator
Cummins Allison - CPI
Indianapolis
04.2011 - 10.2022
- Coordinated daily branch operations and maintained efficient workflow processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
Education
Associates in Business - Business
Indiana Wesleyan University
Marion, IN08-2003
Skills
- Customer service
- Technical troubleshooting
- Communication skills
- Time management
- Team collaboration
- Attention to detail
- Conflict resolution
- Active listening
- Problem solving
Timeline
SERVICE WRITER
MCCORY GROUP LLC
06.2025 - 09.2025
Dispatch Operations Specialist
CPI Crane
10.2022 - 04.2025
Branch Administrator
Cummins Allison - CPI
04.2011 - 10.2022
Associates in Business - Business
Indiana Wesleyan University
Similar Profiles
Mark AveretteMark Averette
Vice President of Distribution at Premier Brands Group, LLC., One Jeanswear GroupVice President of Distribution at Premier Brands Group, LLC., One Jeanswear Group
Marc Joel ST LOUISMarc Joel ST LOUIS
Senior Mint Operator at MTB LLC. A Minting Company, Bullion International Group, MTB LLCSenior Mint Operator at MTB LLC. A Minting Company, Bullion International Group, MTB LLC
Joi Morgason OylerJoi Morgason Oyler
Licensed Realtor/ Lawn Care Business Owner at Premium Realty Group LLC / Lawns R Us LLCLicensed Realtor/ Lawn Care Business Owner at Premium Realty Group LLC / Lawns R Us LLC
Griffin IsonGriffin Ison
Military Intelligence Systems Integrator/Maintenance Technician at Army National GaurdMilitary Intelligence Systems Integrator/Maintenance Technician at Army National Gaurd
Sammy AlkollaliSammy Alkollali
Shift Manager at Hot Box PizzaShift Manager at Hot Box Pizza