Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Traughber

Brownsburg

Summary

Dynamic professional with a proven track record at Cummins Allison, excelling in customer service and technical troubleshooting. Adept at fostering team collaboration and resolving conflicts, I consistently enhance client satisfaction and streamline operations. Recognized for attention to detail and effective communication, I thrive in fast-paced environments while managing multiple priorities.

Overview

14
14
years of professional experience

Work History

SERVICE WRITER

MCCORY GROUP LLC
INDIANAPOLIS
06.2025 - 09.2025
  • Managed appointment scheduling for vehicle maintenance and repairs.
  • Assisted customers in detailing service requests and vehicle issues.
  • Communicated with technicians to relay customer concerns and service needs.
  • Provided customer service support and handled customer inquiries.
  • Resolved customer service inquiries in a timely manner while providing excellent customer service.
  • Keep everyone up to date with the current status of repairs and estimated time of completion with management and customers.
  • Review and close repair orders.
  • Answer incoming calls while multitasking with customers and coworkers.
  • Very attentive to detail in a fast-paced environment.

Dispatch Operations Specialist

CPI Crane
Mt Prospect
10.2022 - 04.2025
  • Managed communication between drivers and clients for efficient information flow.
  • Utilized tracking software to monitor vehicle locations and arrival statuses.
  • Communicated regularly with dispatch regarding estimated arrival times and potential delays.
  • Assisted in troubleshooting technical issues with equipment and systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed 50 to 70 service calls daily, providing real-time expectations. Communicated any special circumstances that may delay our ETA.

Branch Administrator

Cummins Allison - CPI
Indianapolis
04.2011 - 10.2022
  • Coordinated daily branch operations and maintained efficient workflow processes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Recognized by management for providing exceptional customer service.

Education

Associates in Business - Business

Indiana Wesleyan University
Marion, IN
08-2003

Skills

  • Customer service
  • Technical troubleshooting
  • Communication skills
  • Time management
  • Team collaboration
  • Attention to detail
  • Conflict resolution
  • Active listening
  • Problem solving

Timeline

SERVICE WRITER

MCCORY GROUP LLC
06.2025 - 09.2025

Dispatch Operations Specialist

CPI Crane
10.2022 - 04.2025

Branch Administrator

Cummins Allison - CPI
04.2011 - 10.2022

Associates in Business - Business

Indiana Wesleyan University

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Nicole Traughber