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Certified Health Information Specialist with Five years of experience delivering accurate and up-to-date health information to colleagues and customers. Well-versed with medical terminology. Technically advanced and personable professional with proven proficiency at building electronic health record systems.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

With over 20 years of diverse experience in various healthcare specialties, including physician clinics, LTC, cardiology, gastroenterology, podiatry, family medicine, hospital admissions, home health, hospice, wound clinic, and spa business ownership, I have acquired extensive knowledge and skills. Additionally, I served as a project manager for a federal health contract, overseeing a team of over 100 staff members consisting of CNAs, LPNs, RNs, PAs, NPs, MDs, pharmacy techs, clerical staff, and cleaning crew for COVID infusion sites. My skill set includes management and project management expertise, insurance verification and prior authorization proficiency. I am experienced in peer-to-peer communication and physicians' surgery scheduling. Moreover, I possess advanced wound care knowledge and hold a certificate of completion in Wound VAC training. As a first responder with experience in patient care and medication administration (including injections and Lidocaine), I am adept at wound staging and providing comprehensive wound care. Furthermore, I have assisted with procedures, conducted triage assessments, obtained vital signs, and provided preoperative education to patients and their families. In addition to being certified as an RCMA and CNA, I have worked as a phlebotomist, scribe, clinical care coordinator, and patient care coordinator in hospital settings as well as telehealth and long-term care environments. Proficient in various software systems such as SOAP, EPIC, ECW, and Athena EMR platforms, I am well-versed in managing electronic medical records while ensuring HIPAA compliance. Throughout my career journey in clinical settings (including hospitals and surgical settings), home health care services, lab/phlebotomy roles, and clerical settings (involving insurance coordination, scheduling appointments/call backs/test result notifications/referrals/medication refills), my primary motivation has always been helping others. Witnessing their progress and providing unwavering support during their most challenging times is what truly drives me.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
pursuing flexible schedules full and or part-time employment with weekend and evening shift options
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Senior EHR Analyst with 10+ years of progressive experience in the implementation, training, configuration, and support of major healthcare IT systems including Cerner, Epic, Meditech. Proven track record of leading multi-site EHR deployments, upgrades, and go-lives, ensuring seamless adoption by clinicians and staff while minimizing workflow disruption. I am skilled in workflow analysis, system configuration, provider onboarding, and data migration, with expertise in ServiceNow, HL7 integrations, and revenue cycle applications. Adept at developing and delivering end-user training programs, curriculum design, and go-live support for physicians, nurses, and clinical staff across diverse specialties. Strong communicator and collaborator with clinical leaders, IT teams, and vendors to drive project milestones, resolve escalated issues, and ensure compliance with healthcare IT standards (HIPAA, HEDIS, Meaningful Use). Experienced in process improvement, change management, and documentation to support continuous optimization of EHR systems and workflows.

NICOLE WAGGONER

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Hospital Billing Specialist

Scheduling Specialist

Administrative Assistant

Education

Bachelor of Science - Health Care Services Administration

Associate of Science - Business Administration

License - Cosmetology

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Credentialing Liaison

Hospital Billing Specialist

Scheduling Specialist

Administrative Assistant

Bachelor of Science - Health Care Services Administration

Associate of Science - Business Administration

License - Cosmetology

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