Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Witzigreuter

Auburn

Summary

Dynamic Regional Practice Manager at Upstream Rehabilitation with a proven track record in operational management and compliance monitoring. Expert in data analysis and team leadership, successfully enhancing patient registration processes and driving revenue growth. Passionate about fostering collaboration and improving patient care through effective communication and innovative solutions. Detail-oriented prior authorization specialist proudly offering several years' experience managing medical documents meticulously. Polished professional known for working closely with insurance companies to alleviate denied claims and obtain necessary prior approvals for services. Multitasks expertly in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Regional Practice Manager

Upstream Rehabilitation
Remote
11.2023 - 06.2025
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Monitored compliance with HIPAA regulations concerning patient privacy rights.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Developed and implemented new patient registration processes to streamline workflow.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Complied with OSHA and HIPAA regulations.
  • Explained policies, procedures and services to patients.
  • Maintained records management system to process personnel information and produce reports.
  • Recruited, hired and trained new medical and facility staff.
  • Provided guidance and support for team members in order to enhance their work performance and development.
  • Coached team members on problem solving techniques enabling them to identify root causes quickly.

Front Office Coordinator

Upstream Rehabilitation
Remote
11.2022 - 11.2023
  • Managed front desk operations during shifts worked.
  • Greeted and welcomed guests upon arrival.
  • Performed light housekeeping duties around the office area such as tidying up reception area and restocking supplies.
  • Assisted with filing paperwork both electronically and manually.
  • Verified accuracy of information before entering it into the database system.
  • Processed payments from clients in a timely manner.
  • Updated customer contact information in database systems.
  • Responded to customer inquiries via telephone or email in a professional manner.
  • Took initiative to resolve customer complaints quickly and efficiently.
  • Developed strong relationships with customers to ensure satisfaction with services provided.
  • Assisted with ordering supplies as needed.
  • Attended training sessions to stay updated on new policies and procedures.
  • Scheduled appointments for clients and visitors.
  • Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
  • Processed insurance forms and verified patient coverage, reducing billing errors and delays.
  • Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
  • Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
  • Compiled and prepared reports and documents, supporting management decision-making.
  • Maintained patient records with strict adherence to confidentiality and privacy regulations.
  • Facilitated communication between patients and healthcare providers to improve care coordination.
  • Reviewed and processed prior authorization requests according to insurance guidelines.
  • Collaborated with providers to obtain missing information required for authorization submissions.
  • Performed daily audits to ensure accuracy of prior authorization processes.

Front Desk

YMCA Early Learning Center
Auburn
05.2020 - 11.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

DeKalb Highschool
Waterloo, IN
06-2018

Skills

  • Operational management
  • Compliance monitoring
  • Data analysis
  • Patient registration
  • Revenue growth
  • Insurance verification
  • Team leadership
  • Staff recruitment
  • Performance reporting
  • HIPAA and OSHA regulations
  • Human resources
  • Referral management
  • Managing files and records
  • Patient care assessment
  • Prior authorization
  • Communication skills
  • Insurance information oversight

Timeline

Regional Practice Manager

Upstream Rehabilitation
11.2023 - 06.2025

Front Office Coordinator

Upstream Rehabilitation
11.2022 - 11.2023

Front Desk

YMCA Early Learning Center
05.2020 - 11.2022

High School Diploma -

DeKalb Highschool

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Nicole Witzigreuter