Nicy Thomas
Senior Product Manager
BLR
Summary
Problem Solver | Product Leader | Product Management Passionate and energetic Senior Product Manager with 10+ years of experience in the tech sector. Laser focus on end user’s experience with an analytical mind, decision making and evaluation skills. Experience in driving end-to-end product life cycle activities to create intuitive software, from inception through adoption for SaaS platforms and enterprise software solutions driving modern, cloud native, and AI-powered software applications. Takes ownership of strategy, product vision and execution roadmap. Experience in building and leading global teams to deliver programs using Agile methodology. Confident, articulate, and able to communicate functional and technical details to various audiences. Utilizes creative, data-driven approaches in problem solving and approaches obstacles with a “can-do” attitude. Effective at managing diverse team members to accomplish business goals and leads by example to ensure success at team level.
Successful marketing leader with proven accomplishments in driving growth and increasing profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivational in maximizing personnel performance and surpassing business objectives.
Overview
15
15
years of professional experience
Work History
Senior Product Manager
Omnissa (Formerly VMware EUC)
05.2024 - Current
- A seasoned enterprise Product Manager with over a decade of dedicated experience in driving innovation and delivering impactful solutions across customer and partner domains. Proficient in leading cross-functional teams, defining product strategies, and overseeing the entire product lifecycle from ideation to successful implementation. Skilled in translating intricate business requirements into actionable roadmaps and managing large-scale migrations while minimizing disruptions. Demonstrated ability to foster stakeholder alignment, gather valuable user feedback, and ensure seamless adoption of new products and platforms. Developed and managed Customer Connect, a portal utilized by over 0.5 million users, which experiences more than 10,000 daily logins, facilitates 60,000 monthly support request filings, and supports active engagement with an AI agent as the primary point of contact for product and technical issues. Led initiatives to reduce technical debt by up to 40%.
- Committed to leveraging technology to enhance operational efficiencies, drive process improvements, and deliver exceptional user experiences. Dedicated to promoting a collaborative environment, fostering innovation, and consistently delivering value to the organization. Actively involved in digital transformation, architecture overviews, and solution design, cross-functional product management, and escalation mitigation; including risk analysis, stakeholder management, and executive readouts.
- Roles and Responsibilities:
- Product Strategy and Roadmap
- Proven expertise in creating winning product strategies and roadmaps based on customer insights and data to inform what product investments are needed, including influencing other stakeholder teams
- Translate company objectives into clear product goals, milestones and measurable outcomes
- Work with customers and business stakeholders to fully understand their requirements and come up with product roadmap to cater to the needs
- Assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy
- Outstanding analytical skills, demonstrated by roadmaps and recommendations, backed by solid business cases
- Build and maintain a structured product pipeline aligned to customer needs, market trends and operational constraints
- Champion customer needs and ensure the product experience is intuitive and impactful
- Plan and prioritize product feature backlog and development for the product
- Product Development and Delivery:
- Keep up with agile/scrum best practices and trends and writing detailed product requirements, user stories, specifications, and acceptance criteria
- Clearly present product concepts, roadmap, and delivery timeline to engineers and scrum teams
- Develop detailed product feature specifications and ensure they’re clearly understood by the development teams
- Integrate AI capabilities into product development cycles where they add clear value
- Collaborate with UX designers to define the end-to-end experience
- Managing and updating the team backlog with quality grooming
- Actively mitigate roadblocks impacting successful team completion of release/sprint goals
- Lead the product-release plans and set expectations
- High-level testing experience of the product
- Stakeholder Management:
- Define success criteria, track performance, and deliver continuous improvement across business and delivery stakeholders
- Demonstrated ability to collaborate and lead across functions, locations, and cultures to deliver a delightful end-to-end customer experience
- Identify key metrics and build executive-facing dashboards to track progress and drive improvements of solution
- Create, participate, and provide demos of the developed features to stakeholders
- Work with the cross functional teams to ensure value delivery
Senior Product Manager
VMware
12.2018 - 04.2024
- Involved in managing the design, development and delivery of web applications for Customer Connect - a suite of web tools that enables engagement between customers and VMware through customer support, resource sharing, and knowledge base sites. Lead the team in defining and development of digital strategy focusing on unifying, simplifying, and personalizing VMware’s commerce solution which includes customer experience of Support-related portals and ML driven tools used by 15M+ users. Actively involved in digital transformation, M&A integrations, solution design, cross functional product management and escalation mitigation; including risk analysis, stakeholder management and executive readouts.
- Led a multi-year transformation of the Customer Experience and Success platform, achieving 40%performance improvement, 25% productivity gains, 99.95%availability, and $5M annual cost savings through platform modernization and cloud-native migration.
- Roles and Responsibilities:
- Proven expertise in creating winning product strategies and roadmaps based on customer insights and data to inform what product investments are needed, including influencing other stakeholder teams
- Work with customers and business stakeholders to fully understand their requirements and come up with product roadmap to cater to the needs
- Demonstrated ability to collaborate and lead across functions, locations, and cultures to deliver a delightful end-to-end customer experience
- Collaborate with UX designers to define the end-to-end experience
- Outstanding analytical skills, demonstrated by roadmaps and recommendations, backed by solid business cases
- Plan and prioritize product feature backlog and development for the product
- Clearly present product concepts, roadmap, and delivery timeline to engineers and scrum teams
- Develop detailed product feature specifications and ensure they’re clearly understood by the development teams
- Assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy
- Create, participate, and provide demos of the developed features to stakeholders
- Actively mitigate roadblocks impacting successful team completion of release/sprint goals
- Lead the product-release plans and set expectations for delivery of new functionalities
Product Manager
Accenture
12.2015 - 12.2018
- Identify functional, technical, and infrastructural gaps and opportunities within portals platform and work with product engineering in delivering capabilities and features that fulfill them
- Act as a Business Process owner and a Business Analyst within the Agile development process
- Take product enhancements and new product launches from start to finish thinking through each detail and delivering solid results, collaborating with all stakeholders of the Product team
- Monitoring progress of the product developed by helping the team providing updates to informal builds during the sprint
- Work with internal teams on performing analysis and generating requirements, evaluate the feasibility and technical alternatives, prioritize and generate a deliverable
- Manage Product Backlog and other means to achieve and maintain targeted business objectives
- Coordinate with the Product team to specify requirements and intended feature behavior
- Working with engineering to decompose high-level features into user stories
- Identify and drive key measures of success for my product areas
Application Development Analyst
Accenture
08.2012 - 11.2015
- Efficiently analyzed and resolved issues reported by multiple stakeholders.
- Adhered to SLAs for issues based on priority and defined SLAs.
- Coordinated with cross functional teams to understand and deliver complicated issues with utmost Customer Experience.
Associate Software Engineer
Accenture
03.2011 - 07.2012
- Worked closely with customers to efficiently resolve issues.
- Worked closely with other departmental peers to develop high availability solutions project requirements.
- Wrote test cases so that the application could be tested in a legitimate environment.
- Part of the development team to develop and deliver client critical application.
Education
B.Tech - Applied Electronics and Instrumentation
SAINTGITS College of Engineering
Kottayam, Kerala01.2010
Skills
Product roadmaps
Timeline
Senior Product Manager
Omnissa (Formerly VMware EUC)
05.2024 - Current
Senior Product Manager
VMware
12.2018 - 04.2024
Product Manager
Accenture
12.2015 - 12.2018
Application Development Analyst
Accenture
08.2012 - 11.2015
Associate Software Engineer
Accenture
03.2011 - 07.2012
B.Tech - Applied Electronics and Instrumentation
SAINTGITS College of Engineering