Nida Muskan
Senior Expense Analyst
Bengaluru
Summary
Experienced PTP professional with over four years of experience, demonstrating excellence in enhancing process efficiency through streamlined decision-making. Inquisitive, motivated, team-oriented, and responsible individual committed to continuous learning and seeking new challenges for professional growth.
Overview
5
5
years of professional experience
2027
2027
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Senior Analyst, Travel & Expense (AMER and GSC)
Société Générale Global Solution Centre
04.2023 - Current
- Served as a subject matter expert for AMER travel and expense, BYOD, HR (Skill Development) policies, providing guidance and interpretation to employees and management across diverse business units.
- Conducted in-depth audits and reviews of complex expense reports in SAP Concur, ensuring strict adherence to SG Group policy, regulatory requirements and best practices. Processed an average of 1000 expense claim reports per month, achieving a target KPI of 95% for audit accuracy and compliance.
- Identified and investigated instances of non-compliance or potential fraud, escalating issues and recommending corrective actions to safeguard company assets.
- Contributed to the ongoing refinement and communication of T&E policies and procedures with AMER OPEX team to enhance clarity and reducing common errors.
- Developed and implemented robust Excel-based solutions to redefine daily operational workflows, resulting in enhanced data accuracy and more efficient task execution.
- Collaborated with internal IT and product teams to automate and schedule daily and monthly reports for diverse business unit requirements, to test and implement system enhancements or upgrades, ensuring seamless integration and improved user experience.
- Supported financial reconciliation processes by ensuring accurate general ledger coding and robust expense data integrity, contributing to efficient month-end close.
- Acted as a primary point of escalation for complex T&E queries and disputes, providing timely and accurate resolutions to a diverse employee base.
- Diagnosed root causes for T&E incidents and implemented effective resolutions to prevent recurrence by collaborating cross functionally and documented incident details on ITSM tool contributing to a comprehensive knowledge base for future reference and training.
- Fostered strong relationships with internal stakeholders including Accounting, HR, CFT, and Compliance (ABC) to ensure cross-functional alignment and efficient T&E operations.
- Proactively communicated policy updates, system changes, and best practices to a broad audience through Zero hours calls or one to one, ensuring high levels of understanding and compliance.
- Managed a portfolio of SG GSC corporate holders, ensuring timely payment and settlements as per SG code and GSC Travel and expense policies.
- Developed and refined Standard Operating Procedures (SOPs) for key T&E processes, including expense report submission, corporate card reconciliation, policy adjustments, and audit protocols, enhancing operational efficiency and compliance, fostering consistency and reducing errors across the team.
- Conducted periodic reviews and updates of T&E SOPs, ensuring alignment with evolving company policies, system enhancements, and regulatory changes.
- Trained and mentored Analyst Trainees, guiding their professional development and contributing to a noticeable improvement in our team's overall performance.
Invoicing Analyst, TEM (UK and APAC)
Societe Generale Global Solution Centre
11.2020 - 03.2023
- Managed the end-to-end invoice reconciliation process for complex telecom services across UK and APAC regions, ensuring accuracy against MDSL inventory and service contracts.
- Conducted detailed cost analysis of fixed and variable telecom charges, identifying discrepancies and optimizing billing accuracy.
- Orchestrated the precise allocation of telecom costs to the correct business lines, ensuring accurate financial reporting and departmental accountability.
- Cultivated strong relationships with telecom vendors, serving as the primary point of contact for billing inquiries, dispute resolution, and service level agreements.
- Spearheaded efforts to identify and rectify incorrect telecom billing, successfully securing credit notes from vendors and achieving a significant saving of approximately 70,000 EUR in 2022.
- Implemented robust controls, check list to prevent process deviation, enhancing efficiency.
- Managed the receipting process for telecom services, meticulously aligning invoices with Purchase Orders (PO) and Purchase Requisitions (PR) for APAC region.
- Authored and maintained comprehensive Standard Operating Procedures (SOPs) for telecom invoice reconciliation, cost allocation, and vendor dispute resolution, ensuring standardized and efficient operations which were routinely reviewed and updated to incorporate changes.
Education
DELF A2 - French Language
ALLIANCE FRANÇAISE DE BANGALORE
Bengaluru, India05-2024
BACHELOR OF COMMERCE - Accounting And Taxation
BANGALORE UNIVERSITY
Bengaluru, India 01.2017 - 01.2020
Skills
Communication
Interests
Melophile
Gastronomy
Organizing Events
Reading
Accomplishments
BL Special AwardBL Special Award
Issued by Societe Generale Global Solution Center · Dec 2022
Playing for Philharmonie - January 2025
- Finally selected to perform for Playing for Philharmonie project in three consecutive concerts conducted by Philharmonie De Paris representing India and SGGSC at Paris.
Winner Inclusion Freestyle ContestWinner Inclusion Freestyle Contest
I participated in a freestyle contest to celebrate the spirit of inclusivity on World Inclusion Day and expressed various ideas and interpretations of inclusivity.
Certification
Certified level Sign Language (Beginner)
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
Hindi
Upper intermediate (B2)
Kannada
Intermediate (B1)
Timeline
Certified level Sign Language (Beginner)
09-2024
Senior Analyst, Travel & Expense (AMER and GSC)
Société Générale Global Solution Centre
04.2023 - Current
Excel Certification - Macquaire University
12-2021
Invoicing Analyst, TEM (UK and APAC)
Societe Generale Global Solution Centre
11.2020 - 03.2023
BACHELOR OF COMMERCE - Accounting And Taxation
BANGALORE UNIVERSITY
01.2017 - 01.2020
DELF A2 - French Language
ALLIANCE FRANÇAISE DE BANGALORE
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