NIDHEESH PALANGATT
Kannur
Summary
Dynamic IT Technician with a proven track record at Lulu Hypermarket, excelling in desktop technical support and hardware installation. Enhanced user experience through effective troubleshooting and contributed to successful IT project outcomes. Known for building strong customer relationships and delivering exceptional service, driving repeat business and client satisfaction.
Overview
12
12
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
IT Technician
Lulu Hypermarket
BAHRAIN
08.2022 - 01.2026
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
Data Entry Clerk
Lulu Hypermarket
Bahrain
02.2019 - 08.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Followed established procedures to enter and process data correctly.
Sales Associate
Lulu Hypermarket
Bahrain
02.2016 - 02.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Executive
Mahindra & Mahindra
Kerala
01.2014 - 12.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
Bachelor of Arts -
Providence College
Kerala 03.2009 - 03.2012
Sree Shnkracharya Computer Center
Kerala 07.2008 - 03.2009
Skills
Application installations
Technical support
Data entry
Microsoft Excel
Document processing
Customer Service-oriented
Workflow management
Data verification expertise
Desktop technical support
Timeline
IT Technician
Lulu Hypermarket
08.2022 - 01.2026
Data Entry Clerk
Lulu Hypermarket
02.2019 - 08.2022
Sales Associate
Lulu Hypermarket
02.2016 - 02.2019
Sales Executive
Mahindra & Mahindra
01.2014 - 12.2015
Bachelor of Arts -
Providence College
03.2009 - 03.2012
Sree Shnkracharya Computer Center
07.2008 - 03.2009