Nidhi
Ghaziabad
Summary
Accomplished Relationship Manager with a proven track record at IndiaMart Intermesh Limited, adept in Customer Relationship Management and Team Leadership & Development. Excelled in driving revenue growth and enhancing customer satisfaction through strategic project management and problem-solving. Achieved consistent client retention and lead conversion improvements, showcasing a strong blend of analytical and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Relationship Manager
IndiaMart Intermesh Limited
Noida
05.2023 - Current
- Team Leadership: Led a team of 6 to 8 employees, ensuring effective collaboration and productivity.
- Customer Support: Managed a portfolio of 1,500-1,600 customers, addressing and resolving tickets to ensure high levels of customer satisfaction.
- Catalog Management: Designed and optimized client catalogs to enhance user experience and improve product visibility.
- Lead Enhancement: Worked on categorization strategies through the admin panel to increase lead relevancy and conversions.
- Revenue Generation: Drove business growth by upselling and renewing customer services, contributing to consistent revenue streams.
- Customer Retention: Provided excellent customer service, ensuring long-term relationships through prompt, efficient issue resolution.
- Project Management: Led various projects aimed at improving the customer journey, contributing to overall service efficiency and satisfaction.
Senior Territory Manager
Tradeindia (Infocom Network Ltd.)
Noida
10.2021 - 04.2023
- Managed and developed new business leads, converting them into sales opportunities.
- Played an instrumental role in revenue generation, consistently meeting and exceeding monthly sales targets.
- Conducted field meetings with clients to understand their needs, present tailored solutions, and close deals.
- Maintained high performance levels by effectively managing a team of 4 to 6 sales reps.
- Trained and mentored team members, providing them with the skills, knowledge, and motivation needed for success.
- Monitored sales performance metrics, analyzed trends, and took action to improve outcomes.
- Collaborated cross-functionally with marketing and customer support to align strategies for lead generation and client satisfaction.
Assistant Manager
Indiamart Intermesh Ltd.
Noida
09.2018 - 10.2021
- Managed 200+ customer accounts, building strong relationships, and providing personalized service to ensure customer satisfaction and retention.
- Handled customer support tickets, resolving product and service-related issues promptly, to maintain a high level of client satisfaction.
- Worked on client catalogs, updating product information, and ensuring accuracy and relevancy to enhance the customer experience.
- Optimized product listings in various product categories using the admin panel, ensuring customers' products were easily discoverable and relevant.
- Facilitated service renewals and upgrades, working closely with clients to ensure they received value from services, resulting in increased revenue.
- Provided timely and effective solutions to improve client engagement and overall service experience.
- Collaborated with the sales and technical teams to identify opportunities for upselling and cross-selling additional services to clients.
- Monitored customer feedback and worked on process improvements to enhance the quality of service provided.
Senior Executive
I energizer It Service Pvt. Ltd.
Noida
03.2017 - 08.2018
- Managed student leads, identifying prospective students, and assessing their needs to provide tailored counseling for suitable courses.
- Provided detailed information and guidance on various classroom and digital courses offered by Akash Institute, helping students make informed decisions about their education paths.
- Conducted one-on-one counseling sessions, addressing students' queries, and guiding them on their educational journey, including course selection, study plans, and career goals.
- Worked closely with the sales team to convert qualified leads into enrollments, meeting or exceeding monthly enrollment targets.
- Assisted students with enrollment processes, providing them with the necessary information and support for both classroom and digital course registrations.
- Followed up with potential students to provide additional guidance and overcome any objections, ensuring a smooth transition from inquiry to enrollment.
- Monitored student progress and provided guidance throughout their journey to ensure satisfaction and continued enrollment.
Education
Bachelor of Education
DCS Collage
Ghaziabad10-2017
Bachelor of Arts - English
SG Degree Collage
Meerut04-2013
Skills
- Customer Relationship Management
- Team Leadership & Development
- Customer Support & Ticket Resolution
- Catalog Design & Data Management
- Lead Generation & Revenue Growth
- Project Management
- Problem Solving & Critical Thinking
- Service Up-gradation & Renewals
- Data Analysis & Reporting
- CRM Tools & Admin Panel Management
- New business generation
Accomplishments
- Rewarded as Pillar of Success for the Month at IndiaMart
- Recognized as Superhero at IndiaMart
- Awarded with Lockdown Warrior at IndiaMart
Languages
- Hindi
- English
- Basic German
Date of Birth
Date of Birth: 02/06/1994
Timeline
Relationship Manager
IndiaMart Intermesh Limited
05.2023 - Current
Senior Territory Manager
Tradeindia (Infocom Network Ltd.)
10.2021 - 04.2023
Assistant Manager
Indiamart Intermesh Ltd.
09.2018 - 10.2021
Senior Executive
I energizer It Service Pvt. Ltd.
03.2017 - 08.2018
Bachelor of Education
DCS Collage
Bachelor of Arts - English
SG Degree Collage
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