Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Date of Birth
Timeline
Generic
Nidhi

Nidhi

Ghaziabad

Summary

Accomplished Relationship Manager with a proven track record at IndiaMart Intermesh Limited, adept in Customer Relationship Management and Team Leadership & Development. Excelled in driving revenue growth and enhancing customer satisfaction through strategic project management and problem-solving. Achieved consistent client retention and lead conversion improvements, showcasing a strong blend of analytical and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Relationship Manager

IndiaMart Intermesh Limited
Noida
05.2023 - Current
  • Team Leadership: Led a team of 6 to 8 employees, ensuring effective collaboration and productivity.
  • Customer Support: Managed a portfolio of 1,500-1,600 customers, addressing and resolving tickets to ensure high levels of customer satisfaction.
  • Catalog Management: Designed and optimized client catalogs to enhance user experience and improve product visibility.
  • Lead Enhancement: Worked on categorization strategies through the admin panel to increase lead relevancy and conversions.
  • Revenue Generation: Drove business growth by upselling and renewing customer services, contributing to consistent revenue streams.
  • Customer Retention: Provided excellent customer service, ensuring long-term relationships through prompt, efficient issue resolution.
  • Project Management: Led various projects aimed at improving the customer journey, contributing to overall service efficiency and satisfaction.

Senior Territory Manager

Tradeindia (Infocom Network Ltd.)
Noida
10.2021 - 04.2023
  • Managed and developed new business leads, converting them into sales opportunities.
  • Played an instrumental role in revenue generation, consistently meeting and exceeding monthly sales targets.
  • Conducted field meetings with clients to understand their needs, present tailored solutions, and close deals.
  • Maintained high performance levels by effectively managing a team of 4 to 6 sales reps.
  • Trained and mentored team members, providing them with the skills, knowledge, and motivation needed for success.
  • Monitored sales performance metrics, analyzed trends, and took action to improve outcomes.
  • Collaborated cross-functionally with marketing and customer support to align strategies for lead generation and client satisfaction.

Assistant Manager

Indiamart Intermesh Ltd.
Noida
09.2018 - 10.2021
  • Managed 200+ customer accounts, building strong relationships, and providing personalized service to ensure customer satisfaction and retention.
  • Handled customer support tickets, resolving product and service-related issues promptly, to maintain a high level of client satisfaction.
  • Worked on client catalogs, updating product information, and ensuring accuracy and relevancy to enhance the customer experience.
  • Optimized product listings in various product categories using the admin panel, ensuring customers' products were easily discoverable and relevant.
  • Facilitated service renewals and upgrades, working closely with clients to ensure they received value from services, resulting in increased revenue.
  • Provided timely and effective solutions to improve client engagement and overall service experience.
  • Collaborated with the sales and technical teams to identify opportunities for upselling and cross-selling additional services to clients.
  • Monitored customer feedback and worked on process improvements to enhance the quality of service provided.

Senior Executive

I energizer It Service Pvt. Ltd.
Noida
03.2017 - 08.2018
  • Managed student leads, identifying prospective students, and assessing their needs to provide tailored counseling for suitable courses.
  • Provided detailed information and guidance on various classroom and digital courses offered by Akash Institute, helping students make informed decisions about their education paths.
  • Conducted one-on-one counseling sessions, addressing students' queries, and guiding them on their educational journey, including course selection, study plans, and career goals.
  • Worked closely with the sales team to convert qualified leads into enrollments, meeting or exceeding monthly enrollment targets.
  • Assisted students with enrollment processes, providing them with the necessary information and support for both classroom and digital course registrations.
  • Followed up with potential students to provide additional guidance and overcome any objections, ensuring a smooth transition from inquiry to enrollment.
  • Monitored student progress and provided guidance throughout their journey to ensure satisfaction and continued enrollment.

Education

Bachelor of Education

DCS Collage
Ghaziabad
10-2017

Bachelor of Arts - English

SG Degree Collage
Meerut
04-2013

Skills

  • Customer Relationship Management
  • Team Leadership & Development
  • Customer Support & Ticket Resolution
  • Catalog Design & Data Management
  • Lead Generation & Revenue Growth
  • Project Management
  • Problem Solving & Critical Thinking
  • Service Up-gradation & Renewals
  • Data Analysis & Reporting
  • CRM Tools & Admin Panel Management
  • New business generation

Accomplishments

  • Rewarded as Pillar of Success for the Month at IndiaMart
  • Recognized as Superhero at IndiaMart
  • Awarded with Lockdown Warrior at IndiaMart

Languages

  • Hindi
  • English
  • Basic German

Date of Birth

Date of Birth: 02/06/1994

Timeline

Relationship Manager

IndiaMart Intermesh Limited
05.2023 - Current

Senior Territory Manager

Tradeindia (Infocom Network Ltd.)
10.2021 - 04.2023

Assistant Manager

Indiamart Intermesh Ltd.
09.2018 - 10.2021

Senior Executive

I energizer It Service Pvt. Ltd.
03.2017 - 08.2018

Bachelor of Education

DCS Collage

Bachelor of Arts - English

SG Degree Collage

Similar Profiles

CREATE PROFILE
Nidhi