Nidhi Agarwalla
Bengaluru
Summary
Experienced Senior ServiceNow Developer with 7.8 years of hands-on experience in developing and maintaining enterprise-level ServiceNow solutions. Strong functional and technical knowledge of the ServiceNow platform, as well as experience in delivering medium to large-scale ServiceNow implementations. Working with end-user groups to evaluate and resolve technical problems. Developing process integration and automation within ServiceNow. Experienced in handling version upgrades and health scans. Experience with domain separation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SSr Adv Developer
Globant India Pvt Ltd
06.2022 - Current
- Executed basic setup and modifications for Security Incident module to enhance incoming Splunk alerts.
- Updated CrowdStrike Integration Module based on security incident status in ServiceNow.
- Facilitated Splunk event ingestion processes with ServiceNow for streamlined operations.
- Developed a custom application utilizing GRC principles and modified workspace accordingly.
Associate Consultant
KPMG Global Services
12.2019 - 06.2022
- Developed HRSD module for banking and IT firm partner, enhancing service delivery.
- Configured custom applications for banking support client and healthcare company to meet specific needs.
- Modified existing integrations with the system to improve functionality and performance.
- Created service catalog by designing complex workflows and executing plans for new catalog items.
- Set up custom portal for applications, increasing user accessibility and efficiency.
- Worked on Virtual Agent and ATFs to streamline automated support processes.
- Utilized transform maps, data sources, and scripts for efficient data loading and management.
Infra Developer
Cognizant Technology Solutions
11.2017 - 12.2019
- Managed over 300 clients across domain-separated instances.
- Resolved system integration bugs to enhance functionality for multiple clients.
- Collaborated with end user groups to troubleshoot and resolve technical issues.
- Created over 100 tailored catalogs for a specific client.
- Automated systems to streamline request submissions and fulfillments for end user groups.
- Focused extensively on ITSM module enhancements for this client.
Education
Btech -
Techno India, MAKAUT University
Kolkata06-2017
Skills
- JavaScript, HTML, and CSS
- Service portal and catalog
- Automated testing framework
- Virtual agent development
- Security operations and governance
- Custom application development
- Presentation and public speaking
- Team collaboration
- HRSD, Secops, ITSM
Certification
- Certified System Administrator, Nov 2020
- Certified Implementation Specialist, Nov 2020
- Certified Application Developer, Nov 2020
- Certified HRSD Implementation Specialist, Nov 2020
Affiliations
- Reading novels
- Cooking
- Travelling
Accomplishments
- Kudos award KPMG 2021
- Guru@work award KPMG 2021
- Kudos award KPMG 2022
- Pat on the back award 2023 Globant
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Other Competencies
- Handling Upgrades
- Conversant with Agile & Safe Metholologies
- Code reviews and Promotions
- Requirements Gathering and elicitation
- Healthscan
Timeline
SSr Adv Developer
Globant India Pvt Ltd
06.2022 - Current
Associate Consultant
KPMG Global Services
12.2019 - 06.2022
Infra Developer
Cognizant Technology Solutions
11.2017 - 12.2019
Btech -
Techno India, MAKAUT University
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