Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
Other Competencies
Timeline
Generic

Nidhi Agarwalla

Bengaluru

Summary

Experienced Senior ServiceNow Developer with 7.8 years of hands-on experience in developing and maintaining enterprise-level ServiceNow solutions. Strong functional and technical knowledge of the ServiceNow platform, as well as experience in delivering medium to large-scale ServiceNow implementations. Working with end-user groups to evaluate and resolve technical problems. Developing process integration and automation within ServiceNow. Experienced in handling version upgrades and health scans. Experience with domain separation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SSr Adv Developer

Globant India Pvt Ltd
06.2022 - Current
  • Executed basic setup and modifications for Security Incident module to enhance incoming Splunk alerts.
  • Updated CrowdStrike Integration Module based on security incident status in ServiceNow.
  • Facilitated Splunk event ingestion processes with ServiceNow for streamlined operations.
  • Developed a custom application utilizing GRC principles and modified workspace accordingly.

Associate Consultant

KPMG Global Services
12.2019 - 06.2022
  • Developed HRSD module for banking and IT firm partner, enhancing service delivery.
  • Configured custom applications for banking support client and healthcare company to meet specific needs.
  • Modified existing integrations with the system to improve functionality and performance.
  • Created service catalog by designing complex workflows and executing plans for new catalog items.
  • Set up custom portal for applications, increasing user accessibility and efficiency.
  • Worked on Virtual Agent and ATFs to streamline automated support processes.
  • Utilized transform maps, data sources, and scripts for efficient data loading and management.

Infra Developer

Cognizant Technology Solutions
11.2017 - 12.2019
  • Managed over 300 clients across domain-separated instances.
  • Resolved system integration bugs to enhance functionality for multiple clients.
  • Collaborated with end user groups to troubleshoot and resolve technical issues.
  • Created over 100 tailored catalogs for a specific client.
  • Automated systems to streamline request submissions and fulfillments for end user groups.
  • Focused extensively on ITSM module enhancements for this client.

Education

Btech -

Techno India, MAKAUT University
Kolkata
06-2017

Skills

  • JavaScript, HTML, and CSS
  • Service portal and catalog
  • Automated testing framework
  • Virtual agent development
  • Security operations and governance
  • Custom application development
  • Presentation and public speaking
  • Team collaboration
  • HRSD, Secops, ITSM

Certification

  • Certified System Administrator, Nov 2020
  • Certified Implementation Specialist, Nov 2020
  • Certified Application Developer, Nov 2020
  • Certified HRSD Implementation Specialist, Nov 2020

Affiliations

  • Reading novels
  • Cooking
  • Travelling

Accomplishments

  • Kudos award KPMG 2021
  • Guru@work award KPMG 2021
  • Kudos award KPMG 2022
  • Pat on the back award 2023 Globant

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Other Competencies

  • Handling Upgrades
  • Conversant with Agile & Safe Metholologies
  • Code reviews and Promotions
  • Requirements Gathering and elicitation
  • Healthscan

Timeline

SSr Adv Developer

Globant India Pvt Ltd
06.2022 - Current

Associate Consultant

KPMG Global Services
12.2019 - 06.2022

Infra Developer

Cognizant Technology Solutions
11.2017 - 12.2019

Btech -

Techno India, MAKAUT University

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Nidhi Agarwalla